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Thrive - Do What Matters Specialists in transformative coaching, personal and leadership development to help you thrive with clarity, confidence & purpose.

Thrive - Do What Matters are specialists in transformative coaching and leadership development, helping you grow with clarity, confidence & purpose. Through our professional coaching services and online learning courses you can maximise personal effectiveness, overcome challenges & inspire others.

"I’m just really busy right now, can we talk in a few weeks?"If you're in sales, you've probably had a version of that m...
22/10/2026

"I’m just really busy right now, can we talk in a few weeks?"

If you're in sales, you've probably had a version of that message this week, and last week, and the week before.

And it's possible you've internally processed that message to mean:
🙈 I'm bothering them
🙈 Now's a bad time for everyone
🙉 No one's got time to talk right now, everyone's busy

It's human nature to apply those meanings. Unfortunately, they can also cost you business.

"Busy" is often a description of someone's state of mind. It's an indication that right now their decision budget is low, so they need to defer the conversation until they have more capacity. It doesn't need to mean they don't want to hear from you or don't want what you have to offer. Just that right now, they can't get into it.

So, the next time you hear "I'm busy right now" pause and consider - what could I do to make this decision easier for this person? That question sends your brain looking for options and solutions, instead of finding reasons to step back.

🎯 Maybe it's one recommendation instead of three.
🎁 Maybe it's "Would it help if I sorted the teacher gifts for you? Give me your budget and I'll have them wrapped and delivered by the 4th."

It's the same scenario, same people, same "busy" response - but because you change what their "busy" means to you, a complete different conversation can take place. 🩷

20/10/2026

What could you do to make your next customer’s decision easier? 🤔

In the Season of Yes, your customers are juggling invitations, gift lists and a calendar already full to the brim! Every choice you present to them is one more thing on their list.

So before your next customer touchpoint, pause and consider - how can you make this purchase decision easier for them? 🩷

19/10/2026

Friends, Festive Season is coming. 🫣

And during this time it's important to remember your customers have two budgets. One is for gifts. The other is for decisions.

Every invitation, every group chat, every 'what should we get for Mum?' draws from that decision making budget and the chances are, by December, it's running on empty.

When it runs out, customers don't say "no". They say "I'll get back to you". And then you hear nothing - not because they don't want to, but because getting back to you requires another decision.

To avoid that, get ahead of the festive season and approach this year differently. View your role as one where you take something off their list, rather than add to it.

A study of more than 7,000 shoppers in Australia, the UK and the US found that Customers considering a purchase are 86% more likely to buy from brands that make the decision simple.

So, as the end-of-year craziness starts heading our way, lead with:

🩷 Know your customer's need. Remember what you've learned about their lives.

🎯 Gift them with clarity. Use what you know to provide a personal recommendation.

⚡ Equip them with speed. Make taking the next step simple and fast for them.

Need. Clarity. Speed. Being easy to deal with is your commercial advantage.

📌 Save this to return to as you start gearing up for the Season of Yes.

Source: Spenner, P. & Freeman, K., 'To Keep Your Customers, Keep It Simple', Harvard Business Review, May 2012.

16/10/2026

To hear more customers say Yes, consider which element you can increase in your relationships: know, like or trust.

👀 If your funnel is empty - focus on Know.
🙊 If people aren’t interacting - focus on Like.
🤝 If your conversion is slow - focus on Trust.

With each one, lean into authenticity. Your expertise, your relatability, your genuine interest - YOU make a difference.

15/10/2026

Trust in Direct Sales and Network Marketing has a formula. And who doesn't love a formula! 🧮

Trustworthiness = (Credibility + Reliability + Intimacy) ÷ Self-orientation

Of the three factors, reliability is the easiest one to overlook, because it can feel like admin. But every follow up that happens quickly, every time something arrives as promised - customers notice. You build evidence they can count on you!

Credibility, reliability and an intimacy based on genuine interest in their life. That's how trust is built.

Watch for the full equation and to consider - which of these 3 factors can you strengthen and how? 🩷



Source: Maister, Green and Galford, The Trusted Advisor

Comment AUTHENTIC and we’ll send you the link to access the free Masterclass on demand for Direct Sellers. 🩷The AI gene...
15/10/2026

Comment AUTHENTIC and we’ll send you the link to access the free Masterclass on demand for Direct Sellers. 🩷

The AI generated version of your photo might look a little younger, more polished. It quite possibly is saving you time too. But what is it costing?

Recent global research found that when people can tell a brand’s content was generated by AI, 31% of people trust that brand less. And in Direct Sales, YOU are your brand.

This IS NOT about avoiding AI. This IS about remembering the AI that matters most - your Authentic Influence. Let’s ensure that in every customer interaction, YOU feel and sound like YOU.

Access the Masterclass, designed specifically for Direct Sellers and Network Marketers, and:
✔️ Discover the number one factor in building a personal brand
✔️ Learn how to use your stories and experiences to create genuine connection
✔️ Gain tips on making your content recognisably yours
✔️ Build the confidence to show up as yourself



Source: Klaviyo and Datalily, 2026 AI Consumer Trends

14/10/2026

Authentic in person but feel fake on socials?

This came up at our Authentic Influence Masterclass, and I suspect plenty of us have encountered it.

In person you talk to someone. On socials it feels like we’re either talking to everyone or no-one, and so it can feel like a performance.

The “one person” approach can help. 🩷

What’s your tip for building authenticity on socials?

A great customer offer can mean extending your offer feels easy. The value is clear, you know customers will be excited...
12/10/2026

A great customer offer can mean extending your offer feels easy. The value is clear, you know customers will be excited so you're pumped to share. 🎉

Before you do, remember it's not just an opportunity to close a sale. More importantly, it's an opportunity to build a relationship. An opportunity to help a customer develop trust with you, to make saying Yes easy - not just to this offer, but to future offers too.

There's a formula for trustworthiness, that can help you to hit the mark.

Trustworthiness = (Credibility + Reliability + Intimacy) ÷ Self-Orientation

🧠 Credibility: Know the offer inside out, including who it suits best and why. Remember it's not about why YOU think the offer is valuable - it's about why you think the offer is valuable for THEM.

✅ Reliability: Do what you say, when you say. If you promise to send the details tonight, send them tonight. If you offer to remind them before it closes, put it in your calendar straight away.

💬 Intimacy: When you connect, ask about their life before you mention the offer. How are they going solving that problem they have? When you know what’s happening in their world, you can better explain why your offer benefits them.

➗ Self-orientation: Resist sending the same message to everyone on your list and waiting for them to come to you. Consider people individually. Why would they benefit? What are their needs? How can you help them? Follow up with that individual contact, to provide that personal perspective.

Your offer helps a customer say Yes to you, but the way you share it is what helps them say Yes to you repeatedly. 🩷


Source: Maister, Green and Galford, The Trusted Advisor

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