27/09/2026
Netball Member Protection Information Officer Position Description
Circular Head Netball Association is seeking a Member Protection Information Officer (MPIO) on a volunteer basis to champion member protection in our netball environment.
As an MPIO, your role is to act as a first point of contact for concerns, source of information and guidance to members and others, and support to the committee in maintaining and improving Member Protection. This isn’t a complaints management role, but your empathy, confidentiality, and strong interpersonal skills are critical.
Netball Tasmania’s Commitment to Child Safety
Netball Tasmania are committed to ensuring the safety and wellbeing of all Children/Young People that are involved in Netball. Our policies and procedures seek to address risks to Child/Young Person safety and to establish practices and a culture for safeguarding Children/Young People.
At Netball Tasmania, we embrace diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Netball.
All applicants are required to undergo background checks and screening prior to or during any appointment. Netball’s Commitment Statement to Safeguarding Children and Young People and other important information can be found at https://netball.com.au/sites/netballnation/files/2025-02/INT004
Position Title: Member Protection Information Officer
Reports to: President
Employment Status: Volunteer
Netball Tasmania is a not for profit, member based organization which is governed by a volunteer Board of Directors. It is the peak sporting body for netball in Tasmania and is affiliated with Netball Australia.
We act with honesty, care and respect in all of our interactions.
Primary Purpose of Position
• Member Protection Information Officers (MPIOs) are an integral part of all levels of Australian sport, especially grassroots sport. MPIOs are there to listen to issues raised by members, and refer them to the right place to find a resolution. The MPIO is responsible for providing information about a person's rights, responsibilities and options to an individual making a complaint or raising a concern, as well as information support during the process.
Key Responsibilities
• Understands the Netball Australia Member Protection Policy, Netball Australia’s Safeguarding Children and Young People Policy and Netball Australia Complaints and Disciplinary Policy.
• Has the contact details for the relevant Netball Tasmania’s Integrity Manager for their club/association or relevant complaint handling contacts for their organisation.
• Have knowledge of the Office of the Independent Regulator Reportable Conduct Scheme processes and procedures
• Distributes resources in the club/association to raise awareness of relevant member protection, safeguarding children and young people and complaint handling policies.
• Acts as a trusted person for club/association members to share disclosures or allegations of prohibited conduct.
• Validates feelings and provides options for wellbeing support.
• Supports people making complaints to identify the right reporting channels and contacts available to them.
• As required, shares information with relevant authorities or persons managing complaints in accordance with confidentiality and privacy principles.
• Helps promote an inclusive, safe, fair environment in the club.
MPIO DOES NOT
• The MPIO does not manage any aspects of a complaint process, this includes not doing any of the following:
o Assessing if a complaint meets the required thresholds for ‘prohibited conduct’ under a relevant policy.
o Making a judgment about whether an allegation brought forward is vexatious (knowingly false or untrue).
o Conducting a risk assessment about threats to safety or temporarily standing down individuals complained about.
o Conducting any form of investigation.
o Acting as a panel member on a tribunal hearing.
o Applying or communicating sanctions to a respondent to a complaint.
• The MPIO does not advocate on behalf of any involved party during investigations or hearings.
• The MPIO does not share information about complaints, or discuss complaints, with anyone other than the person making the complaint, relevant authorities or people managing complaints.
• The MPIO does not provide any form of legal counsel or advice.
• The MPIO does not mediate any sort of complaint or personal grievance.
Knowledge, Skills & Abilities
• Always demonstrates safe and respectful behaviours.
• Is ethical, honest and trustworthy.
• Has excellent interpersonal and communication skills – including listening and empathy skills, in both in-person and online formats.
• Can maintain privacy and confidentiality.
• Possesses a thorough understanding of Circular Head Netball Association’s and Netball Australia’s policies and procedures relating to integrity and safety, or a willingness to learn.
• Has the ability and willingness to actively promote Circular Head Netball Association’s and Netball Australia’s policies and procedures that relate to safe and respectful behaviours and the complaints process.
• Can keep and maintain accurate records.
• Has excellent critical thinking and decision-making skills.
• Can reflect on decisions, processes and personal actions for continuous improvement.
Other Requirements
• Police Check
• Working With Vulnerable People check
• A completion of a minimum of Part 1: the free MPIO online course on https://www.sportintegrity.gov.au/what-we-do/education/elearning-course-overview. Ideally would have completed Part 2: Face to Face Training, subject to course availability
The MPIO can connect to the following support people and organisations:
CIRCULAR HEAD NETBALL ASSOCIATION CONTACTS
President: Danielle Ollington - [email protected]
Secretary: Lynne van Norden - [email protected]
Complaints Manager: Position to be filled
NETBALL TASMANIA CONTACTS
State Integrity Team Complaints Manager: John Blake [email protected] 0427009705
State Integrity Team MPIO: Tracy Jones [email protected] 0408523520
Wellbeing
Dealing with complaints can be distressing or confronting. If you are in immediate danger, call 000. If you or someone you know requires support, the following services are here to help.
• Lifeline
• Beyond Blue
• Black Dog Institute
• Headspace
• QLife
• WellMob
• Yarning SafeNStrong
If you have any further questions or would like to apply for the position of Member Protection Information Officer at our association, please message our page before Friday 16th October 2026.
In the spirit of Reconciliation, Netball Australia acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of this ancient unceded land where we live, work, and play netball on. We recognise their continuing connections to the lands, sky and waterways which has endur...
