HEFA GROUP

ermit us to maintain national and international clients over the long term. At HEFA GROUP, we perform a wide range of activities oriented to facilitate the interest of the companies which we represent. Our services typically provide a variety of outsourced solutions to our clients, by providing customer service oriented to problem solving and maintaining customer satisfaction. All of this is based on our ample experience, courteous and efficient communication to all our clients, in either English or French. HEFA GROUP can complete the majority of the tasks that your current employees perform for you, in addition to many more. We can help you:

Ø Lower labor costs

Ø Increase efficiency and productivity

Ø Increase overall profitability


Outsourcing as an option for small to large sized businesses can help busy professionals reduce their workload. We are flexible to cater to your specific business by offering hourly plans as well as monthly and year-long plans. Depending on the difficulty of the task and the qualifications required, our services are categorized into either Basic Services or Premium Services. Our Services
Ø Administrative assistance :

o Source accommodation and offices for clients

oProvide assistance for the development and management the client’s administrative service,

o Manage the preparation of draft agreements for the purchase, lease, sale and disposal of real estate and movable property in accordance with our client’s decisions,

o Manage the proper and timely maintenance and insurance of client’s property, including real estate property, vehicles and their proper use. o Manage all contracts for the provision of utilities, ensuring continuous supply and/or service; including water, electricity, telephone, cellular and satellite subscription services. o Manage the company vehicle fleet, in accordance with the client’s requirements and management policy, including ensuring all vehicles are safe and road worthy, have adequate fuel and are driven by trained and licensed drivers. o Manage all cleaning and refuse services for client’s properties, including apartments and houses. o Manage the provision of catering and laundry services and coordinate security for client’s homes. o Respond in a timely and appropriate way to the needs of the client relating to any other logistical and administrative support necessary for the client’s business. o Negotiate and manage contracts / service level agreements related to the operations of the Administrative assistance for our clients

o On behalf of our client’s do custom clearance with constant follow up of procedures.



Ø Business Travel Organisation :

o Manage all protocol activities, including visas acquisition (transit, short term and long-term visas), air ticket/railway/bus bookings, airport pickups and drop offs of staffs, guest of clients both national and international,

o Manage all housing and transportation requirements, including hotel accommodation and transportation upon client’s request. o Management of issuing and renewing resident permits to expatriates.

Ø Public relations :

o Establish and maintain cooperative relationships with representatives of the government, community, consumer, employee, and public interest groups. o Arrange public appearances, lectures, contests, or exhibits for clients to increase product and service awareness and to promote goodwill. o Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services. o Identify trends and key group interests and concerns to provide advice on client’s business decisions. o Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals. o Coach client representatives in effective communication with the public and with employees. o Purchase advertising space and time as required to promote client's product or agenda. o Plan and conduct market and public opinion research to test products or determine potential for product success, communicating results to client or management.

Ø Commercial representation :

Search for new markets;


o Market research is conducted, to identify business opportunities for specific products or markets. o Presentations and training with the prospects to promote the products of the companies represented. o Participation and promotion in important events and shows, both nationally and internationally. o Follow-up on contacts and prospects referred by the companies we represent, as well as those obtained during shows. o Supply information to our clients related to competition, products, market tendencies and potential for their products. Pre-Sale Services ;


o Presentations are made to existing clients, to update them on the use of the products as well as new products for their market. o Quotations are sent, as well as product information needed to facilitate new purchase orders. o Orders are received and reviewed, to verify that the necessary information is complete, and that all of the information is correct. o Orders are followed, with the goal of eliminating delays in the shipment, and informing the client of the estimated shipping date. o Order shipments are confirmed with the client, as well as the shipping information and documentation

o Coordination with the forwarder is critical, to verify that the order was delivered correctly, and has all the necessary documentation for the exportation of the products. Post-Sale Services ;

o Clarification with clients about discrepancies, shortages, overages, or damaged products received in their orders. o Technical information is provided to our clients on a regular basis, by means of technical support and problem solving. o Assistance with payments and collections for the companies represented. o Contact with clients is maintained on a regular basis to review sales, solicit new orders, share ideas for new projects, offer new products, provide quotations etc. o Assistance is provided to coordinate the set-up of exhibitions and training of sales staff at points of sales for our clients. o In addition to the services provided for commercial representation, in SBA we assist our clients by coordinating and completing diverse marketing material used to promote and sell products.


Ø Debt recovery :


With a commission rate of between 2% and 20%, depending on the age and size of the debt, our service ensures a relatively debt recovery extremely cost effective for all our customers. A typical debt collection process might start with letter writing, followed by telephone calls, doorstep visits and, finally, application to a legal intervention. SBA works with businesses to retrieve money owed to our clients by debtors. Our genuine “no win – no fee” promise tells you that we’re specialists, confident of success every time. Your personal SBA professional will work with you to understand your organisation, answer all your questions, keep you fully informed of progress and ensure the optimum outcome for your business. Our services are tailor made to suit your needs. We aim to work as a team with your credit control department to maximize your cash flow and minimize your debtor days. Using our expertise we recommend a plan for debt recovery. This may be a discreet approach where you wish to maintain a longstanding business relationship, or a more aggressive program for debtors with whom you no longer wish to trade

Ø Miscellaneous Services :

Every service on need base for individual and corporate from a bill payment, garderner, plomber, electrician ,pick up from the pressing ,we have a qualified team for your assistance.Your trust is our existence.