M A Training Solutions Ltd

I'm a keynote speaker at this event in June 😊
To find out more, follow this link : -
https://www.ccma.org.uk/members/events/learning-with-purpose-turning-development-into-strategic-impact/

Delighted to announce that I'll be a judge for the UK National Contact Centre Awards 2026 🙂 and I can't wait to start the judging/interview sessions this month!

Not wanting to miss out on the latest trend, tried my caricature thingy on chatGpt, and I've ended up with three hands! 🤭

My lovely Glaswegian delegates 🏴󠁧󠁢󠁳󠁣󠁴󠁿 completed their 6 month Management Development Programme today, ending with their individual presentations on what they've learned to the senior leaders.

So very proud! 🙂 Gonna miss them.

Looking forward to another busy year.....let's see what 2026 brings 🙂

I do love a well designed Break Out Room! 🙂 Running back-to-back Team Huddles up here for 2 days 😁

Spent the morning at Sharples doing mock interviews for Year 10's (for those of a certain age like me, that's 4th year in old money!) 🙂 Always such a great experience.

9 x interviews of 10 mins, then 5 mins to give feedback to each student...

✅️ Things they did well, plus one....
🔆 Even Better If.......

I really like the EBI idea 💡 this is instead of giving development areas; things they missed; what they didn't do....etc.

I use the EBI method when I'm coaching adults 🙂

I've been in Liverpool this week delivering another Customer Excellence programme for a client & this was the lovely, crisp morning view from the training room - right on the Mersey! 👌

Super day down south running a Team Building event for a lovely group of sales colleagues at Discover the World Travel.

Lots of sharing, honest conversations and feedback, along with useful insights - all captured in their new Teamwork journals 🙂 I rounded it off with an 'old school' game of Play Your Cards Right! Brucie would've been proud! 😉 (only those of a certain age will get that)

Absolutely loved delivering this bespoke Customer Excellence programme last week - such an engaged group of Leaders, Coaches & Trainers! 🙂
CCMA | Call Centre Management Association

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