BWDSA - Bolton Wanderers Disabled Supporters Association

Well, what a bank holiday weekend that was! That was one for us all to remember. Absolutely fantastic.

Wembley was incredible and the civic ceremony lastnight was fantastic. Great to see the accessible platform and that the accessible platform got a couple of shout outs from Phil.

Feel free to share some pics in the comments, here are some of ours.

The season is over, but we are still here. Once the fixture list is released as a DSA we will be looking at accessibility for the away games and any useful contacts. We will be meeting ahead of the new season too so any thoughts, ideas, questions, please get in touch and we will discuss in our DSA meeting.

For anyone who is not a member and would like to become a member please visit www.bwdsa.co.uk it is £5 / year membership, and we have pin badges for our members, so anyone who we haven't seen to give one to, let us know and we will get one to you.

We have been trying to collate as much information as we can regarding disabled facilities and access to try and help our members on Sunday.

Using several websites we made a list of things we may feel are relevant to our members. We have tried to remove locations that are not applicable to the side all our fans will be in and information only related to concerts so that the information is relevant to Bolton fans.

There is alot of information as we are hoping to be able to help everyone. If there is anything missing that you would like us to try and find out, please contact us and we will try our best.

**Accessible seating**

There are 310 places for wheelchair users, each with a personal assistant/companion seat. You’ll find them on every level

We also offer seats to guests with access requirements who do not need a wheelchair user bay. This includes guests with visual or hearing impairment, or guests with other non-visible disabilities

There are a range of different options available, but all come with a personal assistant/companion seat

You can read more about how to purchase accessible tickets here: Purchase Accessible Tickets & Proof of Disability.

https://help.wembleystadium.com/support/solutions/articles/7000028419

**Booth Locations**

Level 1

Next to Block 127

Opposite block 137

Outside Gate J

Level 2

Block 238 Level 2
Block 249 Level 2

Level 5

Block 539

Our Customer Engagement Team operate a 'pushing and chaperone' service for guests who require additional support in terms of travel to and from their seat. This service is not pre-bookable and can be accessed across all events at the stadium.

The service is available from the Red, Green and Blue Car Parks surrounding the stadium, and anywhere on the stadium footprint. However, this does not include Pink Car Park, hotels, or other areas on the wider Wembley estate

The service can be requested by speaking to one of the Customer Engagement Team, dressed in Blue t shirts and/or jackets, with Help to Help in Yellow on the back.

Guests can be collected or taken to our shuttle bus pick-up point on Rutherford Way (more information can be found here: Disabled Access Shuttle)

https://help.wembleystadium.com/support/solutions/articles/7000028432

**BOXPARK accessibility information**

BOXPARK Wembley is fully wheelchair-accessible with step-free entry, lift access to the upper levels, and accessible toilets

BOXPARK Wembley can be accessed via the main entrance and has a lift inside which can be used to access the upstairs

Accessibility Features:

Step-Free Access: The ground floor is completely flat and wheelchair accessible, with ramps and lifts available to reach the top deck and mezzanine areas.

Accessible Toilets: Fully accessible, wheelchair-friendly toilets are available on site.

Event Space: The venue features flexible seating and designated spaces to accommodate wheelchair users during busy match days and live events

Staff Assistance: Security and venue staff are trained to help guests requiring extra assistance or priority seating

**General access requirements**

There are 147 accessible toilets within the stadium. These are all accessed by RADAR key. If you do not own a RADAR key, please request assistance from a steward or Customer Engagement Team member

There are now 3 Changing Places units in the stadium, the two that we can access are located on Level 1 at Block 143 and on the 4th floor near our West Sensory Room at Box 4007. If you require access, please speak to a member of the Customer Engagement team who will be able to direct you. Please remember to bring your own sling if you require to use the hoist.

There are lifts and escalators to the concourse , Levels 1,2,3,4 and 5 only of the stadium to make navigation easier for our guests. Dedicated lifts are big enough for two wheelchair users, personal assistants, and an attendant is also available at every entrance. To access your entrance on Level 1 outer concourse, there are 2 large lifts either side of the Main Entrance, which is situated under the Olympic Steps in front of the Stadium at ground level. Our Customer Engagement Team will be able to assist accessing the lifts. Please note that for events that have pitch access, such as concerts or boxing, this is Level B1 and cannot be accessed via lift.

Accessible public telephones are located on all public concourses

You’ll find signage and visual indicators across the venue to assist with navigation

There’s an accessible shuttle. You’ll find more information about this service at the following link: Disabled Access Shuttle

https://help.wembleystadium.com/support/solutions/articles/7000028432

Please click here to view our policy on assistance dogs

https://help.wembleystadium.com/support/solutions/articles/7000028398-assistance-dogs

Powered wheelchairs and scooters are allowed into the stadium during events. However, please be aware that:

There’s a maximum speed of 4mph.

The maximum permitted size is 1200mm long (including footplates) and 700mm wide.

Walking aids (i.e. crutches, walking sticks, protective boots) are allowed into the seated area.

If there’s an emergency and we need to evacuate people, fire shaft lifts will continue to operate and stewards will direct and assist spectators to their nearest lift

**Parking**

All parking for events at Wembley, including Blue Badge Parking, is booked via www.wembleyofficialparking.com. Please note, this is not managed by the stadium. If you have any questions, please get in touch with Wembley Official Parking directly.

**Reseat request due to recent medical diagnoses / injury / pregnancy**

Should additional reseat allocation exist we will do our best on an event day to reseat guests. However, this cannot be guaranteed.

Ticket reseats will be based on priority at the discretion of our Customer Engagement Team, not on a first come first serve basis.

Should you require this service on an event day, please make the Customer Engagement Team aware at one of the following information points.

**Restricted bag policy**

To make Wembley safe for everyone, there are restrictions on what you can bring in a bag into the stadium. Here’s everything you need to know.

What’s allowed?
Each person can only bring one small bag, and it must not be bigger than A4 size:

Height 297mm (11.7 inches)
Width 210mm (8.27 inches)
Depth 210mm (8.27 inches)
Please note: this means the overall bag size. Bags that are half full and folded over to reduce their size will not be accepted.

We do make exceptions for medical equipment and a few other things, but you must get permission in advance. If this applies to you, please contact us here ahead of the event day, selecting ‘Medical Exemption Certificate’ as the topic.

If you’re eligible, you’ll then be given a certificate proving you’re allowed to take specific items into the stadium. You will need to show this certificate to security. Also, your bag will be searched and may be subject to an x-ray scan before you can enter.

Contact for this is https://help.wembleystadium.com/support/tickets/new

**Sensory and inclusion rooms details**

Wembley Stadium has two dedicated sensory and inclusion rooms for use on event days

These are located on the northwest corner of Level 4.

Each room has space for 12 guests. This can include two wheelchair users per room if required

The rooms are suitable for guests with neurodiversity, cognitive impairment, or other sensory conditions, such as autism, ADHD, dementia, or Parkinson’s disease. Guests can sit in the seats outside the box or watch the match from within the box as required

Each room is divided into a lounge style area with seating, alongside an immersive space containing sensory equipment. This is to assist with sensory overload and stimulation gained from being in a different environment

For Club matches, some of these spaces are allocated to the respective team in each end of the Stadium, and requests to use them will be dealt with via the respective competing Clubs.

**Staff – what they can help with**

Trained stewards and staff members are on hand to assist guests with access requirements. Each viewing platform has a dedicated steward to help if required

Our Customer Engagement Team can be located at information desks across level 1, 2, and 5. They can help with:

Loan of assisted listening devices and wheelchairs

RADAR key access to accessible toilets

Young Visitor wristbands

Lost and found claims

General information on transport and local facilities

Questions and general feedback on your experience

**Tube – arriving at Wembley**

Closest Step-Free Stations
Wembley Park (Jubilee & Metropolitan lines): Step-free from street to platform. You may need a portable manual ramp to board/exit the train. Please note: The main street-level lift from Olympic Way is out of service for replacement; you must use the alternative step-free entrance on Bridge Road.

Wembley Central (Bakerloo line & Overground): Step-free from street to platform, but navigating into the trains requires a manual ramp

Please plan your journey via
https://tfl.gov.uk/plan-a-journey/

You can book TfL passenger assist by calling 0343 222 2000

**Visual or hearing impairment information**

Induction loop facilities are available at all information desks. Please note they are only available for sporting events and are not available for concerts.

Guests requiring Audio Descriptive Commentary can pick up a receiver on arrival at the stadium from one of the following internal Information Booths located closest to your seat. We do not take reservations for these headsets, full audio descriptive commentary is only provided for ALL events at Wembley Stadium including all concerts.

Fans can use the SignVideo service to make enquiries and to purchase tickets for Wembley Stadium and FA events. A British Sign Language Interpreter will relay the conversation in real time to the Wembley Stadium disability access team. This service is offered free to all guests who request it. To learn more about this service, please watch our video here

Non-visible disabilities information
Wembley Stadium is committed to providing an inclusive experience for all disabled guests, regardless of whether their disability is visible or non-visible
Our Customer Engagement Team are trained in disability awareness and have undertaken specific training to support supporters with cognitive impairment, such as Dementia. Should you require assistance at a matchday, please approach them at an information desk or ask a steward to direct you

**Wembley Park station lift repairs**

We have been advised by Transport for London (TfL) that the accessible lift connecting Wembley Park Station to ground level on Olympic Way is currently undergoing replacement works and will be out of service until September 2026.

Step-free access to the station remains available via the entrance and exit on Bridge Road.

For assistance in planning your journey, please visit https://tfl.gov.uk/.

https://tfl.gov.uk/

Nimbus Access Card & Wembley Digital Access Pass: Step-by-Step Guide All accessible tickets are available exclusively through the Wembley Stadium Disability Access Ticketing Line, unless otherwise stated on the individual event page. If you have access requirements, please ensure you purchase your tickets direc...

Play-Off Final Ticket Delivery Update | Bolton Wanderers FC Ticket News Play-Off Final Ticket Delivery Update 21st May 2026 The Ticket Office can advise that we have now started the fulfilment process, and tickets are being dispatched to the ‘lead purchaser’ email address on the order. Please check your junk/spam folders.Once received, please check your ...

Please read the letter from Sharon. Keep the pitch for the players and staff.

✉️ An open letter from our Chairman, Sharon Brittan.

Click here to read - https://bwfootball.club/4ulLZhA

Important play off information

Important Supporter Information Ahead of Ticketing Arrangements For Our Play-Off Semi-Final Home Leg | Bolton Wanderers FC A guide on how to buy your own tickets, buy tickets on behalf of others in your Network, and to manage permissions within your Network.

A lovely day for football. Come on you whites!

BWDSA stand with Bolton Wanderers Official and the players. NOBODY should face racism or any form of discrimination.

There is no place for racism!

Club Statement:

One of our players received racist abuse on social media during today’s match against Huddersfield Town. This hateful behaviour is disgusting and unacceptable.

Our player has the full backing of this football club. No player should leave the field and face racist abuse on a phone screen.

We have reported the incident to the relevant authorities and to the social media platform involved. Those responsible must face consequences. Social media companies hold the data required to identify the accounts behind this abuse and authorities possess the powers required to act. Stronger action is overdue.

Bolton Wanderers Football Club rejects racism and all forms of discrimination. We stand with our player and we will continue to challenge racism wherever it appears.

All registration numbers sent in to us either via fb inbox or our email address have been sent to the club and we have had confirmation that these have been submitted.
If you are yet to send your registration number, please do so ASAP by inboxing us on fb or emailing [email protected]

After discussion with the club regarding disabled parking on lower concourse yesterday, please see the below message.

If you parked elsewhere at the stadium and haven't already, please either inbox your registration number to us or email [email protected]

Please do not post your registration numbers in the comments.

After discussion with the club regarding disabled parking on lower concourse yesterday, please see the below message.

If you parked elsewhere at the stadium and haven't already, please either inbox your registration number to us or email [email protected]

Please do not post your registration numbers in the comments.

Come on you whites!