Einstein once said that imagination is more important than knowledge. We think it's acombination of the two.
Advertising (Newspaper, Magazine, TV, Radio and Online), Sales & Marketing, Hire-Purchase, Web Designing, Property Development, Training, Recruitment and Consultancy. As a creative advertising, sales, marketing and design firm, Viwora Investments have always embraced the new and unexpected, and our clients have been richly rewarded. Between your firsthand knowledge of your customer and competition
08/06/2014
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Website Designing Training Ultimate Course to kick start your career in web design. If you want to make a career in the field of Web Design, this course aims to give you the most comprehensive foundation of web. Turn your talent into the ultimate career. Kindly note that this is an intensive home base one - on - one 2 Saturda…
25/12/2013
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09/10/2011
The Business Manager and Unhealthy Customer Service Attitude
"Good customers are an asset which, when well managed and served, will return a handsome lifetime income stream for the company." - Philip Kotler
In today’s customer focused world, the hallmark of every successful corporate or retail entity is customer service. Customer service is the most essential element to achieve or increase its market share. With the development of greater power in computing and telecommunication technologies, even large-scale, automated companies are being forced to rethink their operations and ensure that future managers become skilled customer serving leaders across the whole organisation.
This means that the attitude of managers must change to reflect the main concerns of their valued customers and create conscious and continuous dynamic processes by which services and products are not only customized, but are also delivered to fulfill customer satisfaction. It’s shocking that many corporate and retail entities still do not practice healthy client service to their customers and here are some of the unhealthy signs encountered by both existing customers and prospective ones:
Read more at Suite101: The Business Manager and Unhealthy Customer Service Attitude | Suite101.com http://richmond-anyidoho.suite101.com/the-business-manager-and-unhealthy-customer-service-attitude-a223550
The Business Manager and Unhealthy Customer Service Attitude
09/10/2011