CarlHost

Make your meals much more memorable and exciting with your loved ones. Bring that fine dining to your home and bring out the wow factor when playing host. For basic training on table settings, service and wine service please get in touch.

The world of hospitality industry is a delicate industry, any aspect of it that comes in contact with a guest enables a guest to form an impression. These are what are called moments of truth. Every hospitality organization has moments of truths, however every organization should strive to have positive moments of truths and reduce the negative moments of truths. will assist you in understanding this perspective. Go ahead, make that call or tell someone..

Happy Valentine's Day everyone. I hope all is going as planned and you are sharing love with your loved ones. Enjoy

The sinking of the Titanic in April 1912 on her maiden voyage affected the Cruise ship Industry. People had gained so much confidence in cruises and were so much comfortable with The Titanic; the owners gave people confidence when they said "...God cannot sink it". When it sank, cruise line business went down as a lot of people were afraid. It took a lot of time and convincing for people to start accepting the cruises. A lot of marketing and specials had to be brought into play. Maritime laws changed, so as the safety of the ships (height and size), routes changed (as people perceived the Titanic route unsafe), e.t.c. People started gaining confidence in cruises after these changes and the business flourished again.
In 2019, Covid - 19 came and its running havoc everywhere in the world. Travel has been affected greatly as most nations locked borders. internal travel has not been spared either. this has greatly affected the Travel, Tourism and Hospitality industry immensely. Players in this industry have felt the knock. The COVID-19 pandemic has changed the way that everyone does business and ushered in a new era where training isn’t just something nice to have, but can be a matter of life and death. There are a lot of things to be done to instill confidence in travelers either nationally or internationally. As vaccines are made available, the day is in sight where properties can reopen and those who have been open will be able to start welcoming more guests. But even with vaccines, the danger is not past and there are several things that need to be a part of a hotel’s training plan as they welcome guests back. Guests need to feel comfortable and trust the environments they are in. Hoteliers, take this opportunity to train your staff on How to welcome guests back on your property. Contact for TIPS TO HELP YOU WELCOME GUESTS BACK ON YOUR PROPERTY.
Don't be left out. Don't lose on business.
empowers you

Acts of collusion are usually rife between the two in the hospitality industry and are often taken as the order of the day. However this can be avoided if the management and supervisors are well equipped with the skills to deter this. Contact CarlHost for trainings of such nature.

There are various concepts that come at play when we talk of the hospitality product. The concept of inseparability comes to mind when I think of the hospitality industry. Service providers need to be aware of this concept and do the right thing - train the staff. What does this concept say? You cannot separate the person offering you a service from the service being offered. The service and the service provider are one and they form the guest or customer experience. Employers beware, your staff are part and parcel of the service. Equip them with the necessary skills needed to blend in and offer the right service. A good example is, The chef in the kitchen cooked a good, delightful dish but if the server is dirty, not up to service standards and arrogant, the whole meal experience is affected. The customer will not enjoy the food because the server who presented the meal is dirty. That dirty picture will also come to mind when the customer is eating. . Employers, please bridge this gap by training your staf. , we help you with it.

Welcome to CarlHost, where hospitality is the single most important thing in our lives. Hoteliers and hospitality professionals, lets meet and exchange information on how we can improve on our service. Those who require training in Food and Beverage services, Customer care and service and Hospitality in general, please get in touch. The admin boasts of vast experience and knowledge of the Hospitality Industry and its standards.