07/06/2025
๐ฃ ๐๐
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๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐
Hi everyone,
We hope youโre all doing well. This isnโt easy to write, but we owe it to you to be honest and transparent about whatโs been happening.
Sadly, ๐๐๐ ๐๐๐ญ๐ข๐ฉ๐ฎ๐ง๐๐ง ๐๐ซ๐๐ง๐๐ก ๐๐๐ง ๐ง๐จ ๐ฅ๐จ๐ง๐ ๐๐ซ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ ๐ข๐ญ๐ฌ ๐จ๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ. The branch has lost power due to unpaid billsโincluding electricity, water, internet, and rentโthat have been left unsettled for over two months. Despite our hope and efforts, ๐ฐ๐ ๐ก๐๐ฏ๐ ๐ง๐จ๐ญ ๐ซ๐๐๐๐ข๐ฏ๐๐ ๐๐ง๐ฒ ๐๐ฅ๐๐๐ซ ๐๐ข๐ซ๐๐๐ญ๐ข๐จ๐ง ๐จ๐ซ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ซ๐จ๐ฆ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ regarding how to move forward.
Weโve stayed hopeful for as long as we couldโwaiting, praying, and continuing to show up, believing things would be resolved. But with the current situation and still no action plan from those in charge, ๐ข๐ญโ๐ฌ ๐๐๐๐จ๐ฆ๐ ๐๐ฅ๐๐๐ซ ๐ญ๐ก๐๐ญ ๐ซ๐๐จ๐ฉ๐๐ง๐ข๐ง๐ ๐๐ง๐ฒ๐ญ๐ข๐ฆ๐ ๐ฌ๐จ๐จ๐ง ๐ข๐ฌ ๐ฎ๐ง๐ฅ๐ข๐ค๐๐ฅ๐ฒ.
This has been heartbreaking for us, the staff. For two months now, ๐ฆ๐จ๐ฌ๐ญ ๐จ๐ ๐ฎ๐ฌ ๐ก๐๐ฏ๐๐งโ๐ญ ๐ซ๐๐๐๐ข๐ฏ๐๐ ๐จ๐ฎ๐ซ ๐ฌ๐๐ฅ๐๐ซ๐ข๐๐ฌ, ๐๐จ๐ฆ๐ฆ๐ข๐ฌ๐ฌ๐ข๐จ๐ง๐ฌ, ๐จ๐ซ ๐ข๐ง๐๐๐ง๐ญ๐ข๐ฏ๐๐ฌ, despite being promised multiple release dates. Communication from management has been minimal, and the silence has made everything so much harder. Still, we chose to stay and serve because we genuinely care about all of you. This community means so much to us.
While Katipunan is currently closed, ๐ฒ๐จ๐ฎ ๐๐๐ง ๐ฌ๐ญ๐ข๐ฅ๐ฅ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ ๐ฒ๐จ๐ฎ๐ซ ๐๐ข๐ญ๐ง๐๐ฌ๐ฌ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ at other PSP branches that remain open:
๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐ซ๐๐ง๐๐ก๐๐ฌ:
โข Paraรฑaque Jr
โข Sto. Domingo Jr
โข Baliuag Jr
โข Batasan
โข Calamba Jr
โข GMA, Cavite
โข Pala-Pala Dasma
โข Tuguegarao
โข Pureza
โข Gen Trias, Cavite
โข Muntinlupa
โข Commonwealth
โข Pala-Pala
โข Galaxy (Open 6 AMโ6 PM, despite power concerns)
โข Cabanatuan โ Members are trying to reopen
โข Cainta Jr
โข Binondo Jr
โข Paso de Blas PRO (until June 4 only)
โข Pasay
โข Recto
โข Arayat, Mandaluyong (until June 15)
๐๐ ๐ฒ๐จ๐ฎ ๐ฉ๐๐ข๐ ๐ฏ๐ข๐ ๐๐ซ๐๐๐ข๐ญ ๐๐๐ซ๐:
All transactions were processed directly through PSPโs systemโnot by us. Only PSPโs management has the authority to cancel or refund those payments by coordinating with their bank. If nothing is resolved, you may file a formal complaint with the ๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ ๐จ๐ ๐๐ซ๐๐๐ ๐๐ง๐ ๐๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ (๐๐๐).
๐๐ ๐ฒ๐จ๐ฎ ๐ฉ๐๐ข๐ ๐ฏ๐ข๐ ๐๐๐ฌ๐ก ๐จ๐ซ ๐๐๐ง๐ค ๐๐ซ๐๐ง๐ฌ๐๐๐ซ:
Please know that even if you handed your payment to us in person, everything went directly to PSPโs account, not ours. While refunds are less likely in this case, you may still file a complaint with the DTI.
๐
๐จ๐ซ ๐๐ง๐ฒ ๐๐ฎ๐ซ๐ญ๐ก๐๐ซ ๐๐จ๐ง๐๐๐ซ๐ง๐ฌ ๐จ๐ซ ๐๐จ๐ฅ๐ฅ๐จ๐ฐ-๐ฎ๐ฉ๐ฌ, ๐ฒ๐จ๐ฎ ๐ฆ๐๐ฒ ๐ซ๐๐๐๐ก ๐จ๐ฎ๐ญ ๐ญ๐จ:
๐ฉ [email protected]
๐ฉ [email protected]
๐ฉ Or contact:
โข Kristian Angelo Torres (Acting CEO)
โข Phoebus Apollo Samson (Former CEO)
Weโre truly sorry for the inconvenience and disappointment this may have caused. Thank you for your understanding and for being part of our Katipunan family. This isnโt goodbye foreverโjust goodbye for now. ๐
With love and gratitude,
๐ป๐๐๐ ๐ฒ๐๐๐๐๐๐๐๐ ๐ณ๐๐
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