The Fair Housing Institute

Is your property management team equipped to handle subtle accommodation requests without letting unconscious bias get in the way?

Host Michael Coughlin and fair housing attorney Leslie Tucker discuss how to handle requests related to invisible disabilities, when to ask for verification, and how to use the interactive process to stay fully compliant.

Watch or listen to the full episode now: https://youtu.be/ShP-Rhq2Daw

Accessibility in housing development isn't just one party's job; it's a shared accountability.

In our latest Case Files episode, we dive into a recent federal complaint highlighting how developers, owners, property managers, and architects all face joint liability for design and construction failures. From mailbox heights to inaccessible amenity routes, learn why every team involved in the building process shares the duty to ensure full Fair Housing Act compliance.

Check out the case review here➡️https://youtu.be/PnSC8Rs8yew

Customer service isn't just about being nice—it's a critical compliance tool! 🛡️

Did you know that the perception of discrimination can be just as damaging as an actual violation?
Discover why relationship-building is the ultimate buffer against legal risk with this week’s special guest, Donna Cutting, Founder and CEO of Red Carpet Learning Worldwide!

Check out this week’s episode of the Fair Housing Insiders:
https://youtu.be/_tvoJ6djFIM

Is your student housing policy creating accidental fair housing violations? 🏠

With high turnover and unique roommate challenges, staying compliant is critical. We’re breaking down the must-know rules for property managers, from handling ESA requests to neutral roommate matching.

Don’t risk your reputation! Watch the full episode here:https://youtu.be/aHs8jJSS4t0

What happens when a landlord fails to understand VAWA protections? A very large settlement, among other things. Are your "crime-free housing" policies compliant with federal law? Discover the essential lessons from the latest Case Files.

https://youtu.be/qtmoiNzAlek

Is your organization falling into a false sense of security regarding Fair Housing compliance? 🏠

Recent shifts in federal guidance have created a lot of noise; don’t let headlines dictate your policy. Discover the common traps housing providers are falling into and why legal consistency is your best defense.

Tune in to learn about our latest breakdown on navigating these complex times.

https://youtu.be/iDo7I41TuKc

Big news! 🎉 Leslie’s latest contribution to AAOA’s Rent magazine is officially live.

In the piece, Leslie shares valuable insights that are a must-read for anyone in the housing and property management industry. Thank you, Leslie, for continually leading the way and sharing your expertise with the wider community!

Click the link to read the full article! 📚✨
https://learn.american-apartment-owners-association.org/link/824967/9

Can your automated late fee system inadvertently lead to a Fair Housing investigation? 📉

Many property managers assume rent collection is a strictly financial matter—but if your accounting process fails to account for protected income sources like SSDI, your automated system might be penalizing residents for their disability status.

Learn More Here: 🔗 https://youtu.be/I7DD2lnExiA

Explore the recent HUD investigation into Washington State's housing finance programs and what it signals for the future of fair housing compliance. This episode breaks down the legal risks of race-conscious policies in housing and offers actionable takeaways for property managers.

https://youtu.be/ZKnwQmnsjVQ

We’re excited to be part of NAA Apartmentalize!

Make sure to stop by booth #1858 to connect with Michael and Leslie and chat about all things fair housing. While you’re there, test your fair housing knowledge with our quiz for a chance to win a $150 gift card!

Tradeshow:
June 18-19th, 2026