Latch & Co

Hey DHA — your contractor TriWest is systematically denying valid lactation counseling claims in direct contradiction of TRICARE manual Section 4.3.1 and ACA Section 2713. Military families are losing access to federally mandated breastfeeding support. Over 100 providers affected. A congressional inquiry through Rep. Tokuda’s office is active. When will this be fixed?

❤️ Every patient deserves to feel prioritized and not processed.

That's the vision behind Naval Medical Center San Diego's new Patient Advocacy and Resource Center, a dedicated space designed to help beneficiaries navigate their healthcare journey with confidence and support.

“By streamlining support, service members and their families spend less time managing healthcare logistics and more time focused on their mission and well-being,” said Mimi Pau, NMCSD’s lead patient advocate.

📰 Learn more about how NMCSD is improving the beneficiary experience and strengthening readiness through patient-centered care: https://dha.mil/News/2026/06/10/14/22/NMCSD-Cuts-Ribbon-on-New-Patient-Advocacy-and-Resource-Center

Navy Medicine | U.S. Navy

To my Latch & Co. families —
I want to be transparent about what's been happening behind the scenes at Latch & Co.
Over the past month and a half, Tricare has been systematically denying claims for lactation services that are covered benefits under federal law. Despite extensive appeals, advocacy, and escalation — including a congressional inquiry — those payments remain unresolved.
I am not walking away from Tricare families. But I also can't continue absorbing denied claims indefinitely.
Effective immediately, new Tricare appointments will require a refundable deposit at booking. If your claim pays, your deposit is returned in full. This is not a punishment — it's how I stay open to serve you while Tricare figures out how to do its job.
If you already have an appointment booked, keep it. All existing appointments are honored as-is.
Want to help? If you're an Oahu constituent, file a request with Rep. Tokuda's office — her team handles federal agency issues including Tricare:

👉 tokuda.house.gov/services/help-with-a-federal-agency
You can also file a formal complaint directly with the Defense Health Agency:

👉 tricare.mil/complaint
The more voices, the more pressure. This is affecting families across the country, not just mine.
Follow for updates. I'm not done.
— Kelsey, RN-BSN, IBCLC

PGBA has stopping approving claims for Tricare lactation providers. This affects not only providers but moms with new babies who are trying to breastfeed. This hurts maternal mental health, infant nutrition, and affects so much more. Demand accountability from Tricare, TriWest, and PGBA.

To all the mamas we've had the honor of supporting — and the ones we haven't met yet — Happy Mother's Day. 🌿 Motherhood is relentless and extraordinary, and you show up for it every single day. Today, we celebrate you.

Breastfeeding is natural — but that doesn't mean it's easy. And you shouldn't have to figure it out alone at 2am, googling in a panic with a crying baby on your chest.
I'm Kelsey — RN, IBCLC, military spouse, and mom of two. I started Latch & Co. because I've been in that hard, exhausted place, and I wanted every postpartum family on Oahu to have someone truly in their corner.
I come to you — your home, your couch, your comfort zone. No clinic waiting rooms. Just real, evidence-based support where you actually need it.
If you're struggling, or just want to get ahead of it — I'd love to help. 🌿
📎 Book or browse services → link in bio

Real mom, real solutions — we’ve got your back, Wahiawa families. 🤱🏽

Slide 1: Struggling with a poor latch? We’ll show gentle positioning and hands-on tips you can try at home or during a virtual visit.

Slide 2: Worried about low supply? We offer evidence-based strategies and personalized plans to help boost milk production. 🍼

Slide 3: Nursing feels painful? We assess and guide you through fixes to ease discomfort and protect your milk journey.

I’m Kelsey, RN & IBCLC with pediatric nursing experience, and I provide insurance-friendly care both locally and remotely. You don’t have to figure this out alone.

Learn more and book an appointment: https://wix.to/7KsA98w

Big news for my Hawaii families! 🌺

Latch & Co. is now in-network with HMAA insurance! If you’ve been putting off reaching out because of cost, this is your sign. 🙌

You may be able to use your HMAA benefits to cover lactation support — no more guessing if it’s affordable.

I serve families across Oahu — in-home visits, prenatal consults, and postpartum support when you need it most.

📲 Link in bio to book or check availability
📍 Serving Oahu
💛 Private pay, Tricare, HMSA, Cigna/Wildflower & now HMAA accepted