07/09/2026
Everything has to start somewhere...
We're honored to have authored this 1st chapter and cannot wait to have you all along this literary journey with us ππΎ
β¨ "If they don't give you a seat at the table, bring a folding chair."
Shirley Chisholm understood something powerful: sometimes systems aren't built with everyone in mind.
But her legacy isn't just about finding your own seat. It's about creating spaces where nobody has to fight for one in the first place.
That's a lesson veterinary medicine still needs.
Too often, we expect people to "figure it out as they go." We praise resilience while overlooking the gaps in training, mentorship, and support that make resilience necessary. We expect excellence without always providing the tools to get there.
That's why intentional training matters.
At its heart, training is an act of inclusion. It gives every team member access to the knowledge, guidance, and opportunities they need to succeedβnot just the people who happen to find a mentor or feel comfortable speaking up.
Chapter 1 starts with a simple but important truth:
Clinical and non-clinical skills matter equally.
Communication. Conflict resolution. Cultural humility. Emotional intelligence. Resilience. Right up there with phlebotomy, anesthesia, and radiology.
Because these aren't "soft skills." They're human skills that support every patient, client, and team interaction from day 1.
Inside Chapter 1, you'll discover:
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Why training is a strategic investment, not an afterthought
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Why BOTH clinical and non-clinical skills matter
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How to identify and act on an AGO (Another Growth Opportunity)
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Why trainers need support, too
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A practical 5-step framework for building a training culture
Whether you're a CSR, VA, CrVT, DVM, practice leader, or educator, this is where you need to start.
Because great veterinary medicine depends on great veterinary teams.
And great veterinary teams are built intentionally through training, mentorship, inclusion, and a commitment to helping everyone succeed.
So maybe the goal isn't bringing a folding chair.
Maybe it's building a bigger table.β¨