Comments
Thank you, Road Runner Sports corporate, for making a difficult situation tolerable. I know you are having systems issues at the Tempe, AZ location and couldn't process returns. However, they were happy to exchange for equal or greater value. They could sell me something, but not take a return? I even went back 4 days later, trying to be understanding of the situation and the systems were still down. This is inexcusable. At least corporate was responsive and helpful. Unfortunately, you have lost my business, but at least you have people at the corporate level that understands customer service.
Is there a customer service phone number that is working right now? Thanks
These guys are AWESOME! I placed my order on Friday and tracking showed I should receive order on the following Wednesday. You can imagine my surprise when my order arrived on Monday, 2 days ahead of schedule. Oh, and did I mention that there was no charge for shipping? Totally exceeded my expectations! 😍
You say 2 day shipping but I’ve yet to ever receive my shoes in that timeframe. I’d get them in the store but I waited for over 20 minutes for some to help me then they never came back so I left. It’s been a frustrating shopping experience for a long time customer might be time to cut the ties.
Went to your Elkridge Maryland store yesterday. I needed new shoes, mine were just too tight. I had an amazing customer service experience with Jerome and was shocked he had only been with RRS for 5 weeks. He put me through the perfect fit system, went over the results with me and hooked me up with a pair of custom insoles. He brought out shoe after shoe for me to try until I found the perfect shoe. I had the greatest conversation with him. We talked football, injures, my youngest breaking his arm with no tears. He had me laughing and before I knew it, I had spent an hour in the store. When Jerome was hired, you hired the best!
I ordered my beloved Hoka shoes awhile back but they didn't show up. I messaged them on Facebook not long ago and they were on top of their game, kept me up to date and were a delight to deal with. They certainly know how to treat a social media customer. Shout out to Adam for getting my shoes to me today! I'm excited to keep training for the half marathon now! Thank you! 5 ⭐⭐⭐⭐⭐- Will run to this site again to shop!
I’m so thrilled I was able to find Brooks Levitate 2 for women on your site!! They’re hard to find right now. All the fun colors and great prices!! Thank you for your timely shipment too!!
After 2 fantastic experiences at the Road Runner in Naperville, I will never go anywhere else for my shoe needs. I've been completely ignored multiple times at other sports stores, but every time I've come into your store, I have been greeted and helped right away. So thank you for excellent customer service!
If you missed early packet pickup today, head over Sunday 11-4 to Road Runner Sports in Laguna Hills. Enter the raffle for a free pair of shoes and enjoy some nice discounts on all your running needs: Shoes, belts, socks, gels, clothing and more!!! Road Runner Sports
Thank you to everyone who came today and brought food donations for South County Outreach. We will have collection bins tomorrow at packet pickup and Monday at the start and the finish lines. Please help fill them with food and school supplies!!!
South County Outreach Road Runner Sports
Had my morning coffee outside today 😁 I love my Road Runner mug! 😍
Thanks to Ray at Road Runner Sports in East Cobb, Georgia for the great experience and the new trainers! They were terrific in burst training today!!!
I just wanted to say that you have a fantastic customer service department! I spoke with 2 representatives this morning and they were very helpful and pleasant. I was talking with Nicole and my cell call dropped, I called back and the second rep was just as helpful and nice (I’m sorry, I’m still on 1st coffee and forget her name). You have earned a customer for life!