13/10/2026
Hi Families,
Here is a copy of my cancellation Policy .
Swimming Lessons – Cancellation Policy
To ensure a smooth and enjoyable swimming season for all families, please take a moment to read through my cancellation policy before commencing lessons.
1. Payments
• Full payment for or agreed block of lessons is required in advance for each family.
• Payment must be received before lessons commence to secure your child’s booking.
• Each family is responsible for ensuring their account is paid in full and on time.
• When a lesson has been completed, the next lesson payment must be made to maintain the required advance payment.
• Families are responsible for ensuring their payments remain up to date throughout the term.
• All families are required to have one full payment ahead for lessons to commence.
2. Cancellations and Missed Lessons
• Please provide at least 24 hours’ notice if you need to cancel a lesson.
• Lessons cancelled with less than 24 hours’ notice, or missed without notice, may still be charged in full.
• If your child is unwell, please let me know as soon as possible.
3. Make-Up Lessons
• Make-up lessons may be offered where availability allows but cannot be guaranteed.
• An alternative lesson time will depend on availability and cannot always be accommodated.
4. Weather and Pool Conditions
• If lessons need to be cancelled due to unsafe weather, pool conditions or circumstances beyond my control, families will be notified as soon as possible.
• Where possible, a make-up lesson or suitable alternative will be arranged.
5. Term Bookings and Withdrawals
• Term bookings reserve a dedicated lesson time for your child.
• Please provide notice as early as possible if you need to withdraw from lessons.
• Missed lessons or cancellations do not automatically entitle families to a refund. Any refunds or credits will be considered in accordance with the agreed booking terms and applicable consumer law.
Thank you for your understanding, cooperation and continued support. I appreciate every family being part of our swimming community and look forward to helping your children build confidence, skills and enjoyment in the water.
Cheers
Jules