Nocpix Service

05/10/2026

Story 09| EVERY STEP HAS A STORY. SOME BEGIN WITH ONE MORE IDEA.

For amcross, one idea is rarely just one idea.

A long-time Nocpix user from Poland, amcross first joined us with his VISTA S50R. Over time, his emails became something we learned to recognize: detailed, thoughtful, and usually followed by several more suggestions.

If we had to give him a nickname, “The Idea Machine” might be the one. 😄

From small UI and translation improvements to bigger ideas about shortcuts, screen control and device operation, amcross has never been shy about telling us what could work better. Sometimes we exchanged emails for days, while he kept track of how many suggestions were still waiting for us.

And then came the ACE 2 S60R.
“Hi, The ACE 2 S60R is already in my hands. After a quick look, it looks great!”
We thought the new device might give us a little break.
It didn't. 😄
Another long email arrived — questions, observations, issues, and, of course, more ideas.

Behind all the suggestions is something we truly value: a user who pays close attention, thinks about how things could work better, and takes the time to tell us.

As Nocpix turns two, this story is our thank-you to amcross — for every idea, every detailed email, and every push that keeps us moving forward.

And yes, amcross… we’re reading the next one. 😏

(Shared with permission. At his request, we’re using “amcross” instead of his real name.)

04/10/2026

Story 08| EVERY STEP HAS A STORY. SOME BEGIN WITH ONE IDEA AFTER ANOTHER.

For Joh, using the BOLT L35R in Austria meant seeing the product from a very practical point of view.

One day, he emailed us about the ballistic calculation distance.
Before we could even reply, another email arrived — with three more suggestions.

Then another one. Four more.

For a moment, we wondered: What happened? Did something go wrong? Was something attacking our inbox? 😄

But after carefully going through every point, we realized something else: Joh wasn't reporting a problem. He was sharing ideas.

From ballistic range scales and LRF display duration to recoil-activated recording and weather data, his suggestions came directly from real use with subsonic am******on and long-range shooting.

We recorded every detail and passed them to our product team. Many of those ideas later became part of software improvements rolled out to BOLT users worldwide.
What started with one user and a few emails became something much bigger.

That's what real feedback can do — turn experience from the field into ideas that move a product forward.

As Nocpix turns two, this story is our thank-you to Joh — for observing closely, thinking deeply, and taking the time to share every detail.

Thank you for putting your experience into words and helping us make Nocpix better.

03/10/2026

Story 07| EVERY STEP HAS A STORY. SOME BEGIN WITH A CLEAR VOICE.

For David Smith, thermal has been part of his world for around seven years. After using several brands, he eventually chose Nocpix — impressed by the image quality, true Black Hot performance, and audio that mattered to him as a YouTube creator.

But David doesn’t only tell us what he wants to see improved.
He also tells us what he doesn’t want.
“Please tell me you're not going to put a white outline round a Black Hot object??? Its images were shocking.”

That kind of direct feedback gives us something just as valuable as a feature request — a clear understanding of what users care about.

His journey with us didn’t stop there. Before becoming one of our product testers, David was already involved in testing the RAV adjustable solution. We exchanged around 50 emails, discussing the details step by step and working through each point together.
From there, his role grew from a heavy user to a product tester — giving us another perspective from real-world use.

As Nocpix turns two, this story is our thank-you to David — for speaking openly, testing patiently, and helping us understand what matters in the field.

Thank you for choosing Nocpix, sharing your experience, and helping us move forward.

02/10/2026

Story 06| EVERY STEP HAS A STORY. SOME BEGIN WITH SOMEONE WHO SPEAK UP.

For Neil Remy, one of our UK users, being part of the Nocpix community means more than using the equipment himself.

He reached out to us about the external battery performance after seeing other members in the group frustrated by the concern and questioning the device’s overall performance.

“I just think if someone said anything bad it would reflect badly on an awesome scope, which is unfair in my opinion.”

We took his feedback back to the team, and Neil worked with us through cross-testing to explore what could be improved.

Later, when he saw another user raise the same concern, he stepped in to help and even suggested a wider notification for the community.

That kind of care means a lot to us.

It's not just about speaking up when something could be better. It's about caring enough to help, and wanting other users to have a good experience too.

As Nocpix turns two, this story is our thank-you to Neil — for speaking up, working with us, and looking out for the community around him.

Thank you for trusting us, supporting us, and helping us move forward.

01/10/2026

Story 05| EVERY STEP HAS A STORY. SOME MOVE FORWARD DETAIL BY DETAIL.

Working as a vertebrate pest controller in Australia, Andrew Dübï relies on his Nocpix equipment night after night. So when he reached out about improving the iOS App connection, we knew how much getting it right could matter.

The connection was already working, but there was still room to improve.

App compatibility across different phones, systems, permissions, and network settings is a complex area. It takes time and patience to get all the pieces working smoothly together. Some users might simply accept “good enough,” but he chose to work through it with us.

With his cooperation, our product team identified the key constraints and factors for improvement and provided him with a test version.

That’s what collaboration looks like — one conversation, one detail, one step forward at a time.

As Nocpix turns two, this is our thank-you to Andrew for working with us and helping make Nocpix better.

28/09/2026

Every Conversation Can Lead To Something More.

This story started with Jeff getting in touch with our Service Team, sharing thoughtful suggestions and helping us through different product optimization discussions.

Day by day, his expertise and meticulous attention to detail stood out. We soon realized he could do more than share feedback — he could help us see our products from a real user’s perspective. And he’s done a great job.

The story above is just one example of how a conversation can grow into something more.

There are more users, more suggestions, and more stories we’ve captured along the way.

Follow Nocpix Service to discover more. 🤝

Story 04| https://www.facebook.com/share/p/14zCPfyZAfA/

EVERY INNOVATION HAS A STORY. SOME GROW WITH US.

Jeff Smart has been part of our journey since the early days, and he has always helped us pay attention to the details that can easily be overlooked.
“These might seem like small things when looking at a specification sheet, but in real-world use they can make a significant difference.”

With the ACE H50R, he shared detailed suggestions on the ballistic display — its size, position, display time, and how it could work better in the field. Some of those suggestions later became part of the improvements that followed. And he kept sharing more.
“There's little point in spending time testing equipment and providing detailed feedback if it simply disappears into a system and nothing changes.”

Over time, Jeff went from an early user to a trusted voice in our community — and today, someone we trust to put new Nocpix products through real-world testing before they reach more users.

Looking back, Jeff told us something that stayed with us:
“The biggest change hasn't just been the technology itself. It's the relationship Nocpix has developed with its end users.”
We think that relationship is worth celebrating.
Because Jeff isn't the only one.

Around the world, there are users who have been with us, spoken honestly with us, challenged us, tested with us, and helped us notice the things we might otherwise miss.
As Nocpix turns two, this story is our thank-you to Jeff — and to every one of you who has grown with us.
Thank you for being part of the journey — and part of what comes next.
And there are more users and more stories we've captured along the way. Follow Nocpix Service to discover more.

25/09/2026

Every Idea Can Make a Difference. 💡

This story grew from many conversations between MG and our Service Team. Through these conversations, we’re reminded of how much users value reliability, ease of use, durability, and more—and why we keep working to improve.
Thank you, MG, for sharing your real-world experience and helping us better understand what users need. And thanks to everyone who speaks up, shares ideas, and helps us turn those needs into improvements. 🙌

If you have product ideas or suggestions, we’ve created a dedicated channel for you:
https://forms.gle/RPDgNbYvDjSPg2ch7

It will be pinned to the Nocpix Service page for easy access anytime.

We’re looking forward to sharing ideas, co-creating better products, and shaping the future together.

Your product experience matters.

Story 03| https://www.facebook.com/share/p/1DNVFChoVw/

EVERY INNOVATION HAS A STORY. SOME ARE BUILT NIGHT AFTER NIGHT.

For MG, one of our UK users, Nocpix isn't something that only comes out for the occasional hunt.
He's out in the field three or four nights a week — supporting vermin control, deer management and conservation work across farms, sporting estates and private land.

From hot summer nights to freezing winter sessions, from open farmland to dense woodland, his Nocpix gear has been there with him.
“Reliability to me means ethical shot placement and absolute confidence in my equipment.”
That trust started with his first Vista H35R and ACE H50R in December 2024. A few months later came the ACE S60R.

And over time, it travelled beyond his own kit.
Through the network he has built over 20 years, MG has shown Nocpix to gamekeepers, shooters and friends in the field — not because we asked him to, but because he trusted what he was using. Some went on to choose Nocpix for themselves.
After seeing the new ACE 2 S60R, MG sent us another message:
“I'd love to try the new ACE 2 S60R — those new features look fantastic!”

That's the kind of trust you can't build in a day.
It's earned through nights in the field, through equipment you can rely on, and through experiences worth sharing with someone else.

Around the world, Nocpix has users who take us into the field week after week, put our products through real conditions, share them with friends and fellow hunters, and choose to come back when it's time for what's next.

As Nocpix turns two, this story is our thank-you to MG — and to every user whose trust has grown with us.
Thank you for choosing us, trusting us, and sharing Nocpix along the way.

24/09/2026

Each Suggestion Has a Place. 👀

It all began with Tyson raising an idea with our Service Team. From there, his suggestion entered our product improvement journey, where it was reviewed, discussed, and followed up on by the team.

We’re grateful to Tyson for taking the time to speak up, and to every user whose ideas help give our product team more to think about, explore, and improve.

Ever wondered what happens to your suggestions?

Each suggestion is read, recorded, and forwarded to our product team, then tracked through its progress:
• R&D evaluation
• Optimization in progress
• Partially completed
• Completed & released
• Not currently adopted&keep monitoring
• Next-generation consideration

So yes—each suggestion matters, and each one has a place in the process.

Keep sharing. We’re listening. 🤝

Story 02| https://www.facebook.com/share/p/18uJWnAGmq/

EVERY INNOVATION HAS A STORY. WHERE THE NEXT INNOVATION BEGINS.

The newly launched GENERATIONS AHEAD ACE 2 introduced a new feature: Smart Tracking — designed to quickly lock onto your target location after ranging, reduce search time, and guide you back to where it matters.
And behind this new feature is an idea that started with one of our users, Tyson Lang .

After a long-range shot or with multiple animals down at night, Tyson found that locating the exact spot again wasn't always easy — especially through woods, tall grass or unfamiliar ground.
“Imagine a scope that... when you shoot a game animal, it marks that location on the phone map so you can walk right to it!”
He shared the idea with us, and we started talking.
We talked through the real hunting scenarios behind it, the distances involved, and how the scope, ranging and map could work together. The idea made its way to our product team — and from there, it became something worth exploring further.
And today, part of that original idea can be found in ACE 2 Smart Tracking.

“That is absolutely amazing.”
That's why we believe the next innovation can begin anywhere — even with one thought from a hunter in the field.

As Nocpix turns two, thank you, Tyson — and thank you to everyone who has ever shared an idea with us and asked:
“What if we could do this better?”
Keep the ideas coming. We'll keep listening.

23/09/2026

22/09/2026

Every Story Starts with a Conversation.

This story originally started with a conversation between Vít and our Service Team. His real-world feedback helped turn a field challenge into an improvement shared with all users.

Thank you, Vít, for speaking up and sharing your experience. And thank you to everyone who takes the time to share your thoughts and help us keep improving.

Have something to share? We’re always happy to hear from you:
💬 Facebook: Nocpix Service
📱 WhatsApp: +852 5205 6820
📧 Email: [email protected]

Every piece of feedback helps us move forward. Thank you for being part of the journey.

Story 01| https://www.facebook.com/share/p/1FWXYHR6zb/

EVERY INNOVATION HAS A STORY. THIS ONE STARTED IN THE FIELD.

When Vít Kotlín became one of the early ACE H50R users in the Czech Republic in November 2024, he chose it for the things that mattered in the field — an integrated rangefinder, ballistic calculation, and a setup built around real hunting.
And he used it a lot. So when RAV didn't work as expected, he told us — and stayed with us as we worked to make it better.

Vít tested an early solution in the field. It worked, but a little too well: even disengaging the safety could trigger a recording. 😄
His feedback went back to our team, and we kept improving. The result was adjustable RAV sensitivity, later released to all users through an official firmware update.

For Vít, seeing something he had helped test become available to everyone brought “a positive feeling, naturally.”
But perhaps the best part of his story came afterwards.

Despite those early teething troubles, Vít later chose another Nocpix scope — the ACE S60R.
Why?
“Trust in the brand.”
That's what innovation means to us.

Not pretending everything is perfect from day one. Listening when something can be better. Testing. Improving. And building the next step together with the people who actually use our products.

As Nocpix celebrates two years of innovation, Vít has one message for us:
“Don't rest on your laurels; there is always room for improvement.”
We couldn't agree more.

Thank you, Vít, for helping us keep moving forward.
And as Nocpix turns two, thank you to every user who has spoken up, shared an idea, and helped us become better along the way.