GUESTCONNECTION

2014 has been the busiest year since I started my own business activities. Sorry for having abandoned you at Facebook. I will make amendments next year. Have a wonderful Christmas season!

Have wonderful Christmas Season and a Prosperous 2014 at professional and personal level.

Training with a view: giving an interactive Hospitality English training to the enthousiastic staff of the H10 Playa Meloneras Palace in such surroundings. Satisfaction at every level.

enjoys the insights of customer service gurus at a Cornell roundtable; http://www.hotelschool.cornell.edu/research/chr/pubs/roundtableproceedings/roundtable-17003.html?utm_source=WhatCounts+Publicaster+Edition&utm_medium=email&utm_campaign=Cornell+Center+for+Hospitality+Research+News&utm_content=http%3a%2f%2fwww.hotelschool.cornell.edu%2fresearch%2fchr%2fpubs%2froundtableproceedings%2froundtable-17003.html

Cornell Hospitality Research Summit 2012: Building Service Excellence for Customer Satisfaction - The 2012 CHRS customer satisfaction and service excellence presentations rested on the goal of improving revenues by ensuring satisfied guests. Although hoteliers inherently understand the connection, a study by PKF Hospitality Research shows how tightly the two are related. Another important source...

recommends the Cornell study on how the right use of service scripts increases guest and employee satisfaction; http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-16380.html

Service Scripting and Authenticity: Insights for the Hospitality Industry - Cornell School of Hot Customers in hotels and restaurants can quickly discern when an employee is following a service script. The customer’s reaction to that script depends in part on the nature of the service transaction, but also on how authentically the employee behaves within the script. A study of 2,407 U.S. hospita...

congratulates Disneyland Paris with it´s 20th anniversary, as it´s magic and strive for excellence continue to inspire this organization; http://www.youtube.com/watch?v=8NlQ3eJKHgw&feature=channel&list=UL

FlashMob in Disneyland Park - April 12, 2012 On n'a pas tous les jours 20 ans... Disneyland Paris fête ce 12 avril 2012 son 20e anniversaire en grandes pompes avec ses visiteurs, ses cast members et tou...

Christmas wishes by GUESTCONNECTION

is proud to present the latest CONNECTIONS newsletter in Spanish and English; http://www.guest-connection.com/noticias.php

GUESTCONNECTION | online reputation monitoring & service excellence solutions • CONNECTIONS newsletter castellano 3, 2011 | Sitges, España | 12/19/11 • CONNECTIONS newsletter english 3, 2011 | Sitges, Barcelona, Spain | 12/19/11 • HOTELS Magazine | U.S.A. | 12/02/10 • Hostelmarket | Madrid, Spain | 07/01/10 ...

has successfullyaccomplished the mission of preparing the hospitality operations and crew for a new cruise line company.

is navigating uncharted waters by creating hospitality training and SOPs for 2 new deluxe mini-cruise ships.

recommends this Cornell study about the needs of online-review writers: service & value; http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-15759.html

Unscrambling the Puzzling Matter of Online Consumer Ratings: An Exploratory Analysis