27/10/2026
Little things that make a difference.
A few days ago, I noticed that one of my clients seemed a little hesitant to use the hand towel hanging on the wall, which was there for everyone to share.
So, I ordered some baskets and arranged individual hand towels for each client to use.
I didn’t overthink the reason behind the hesitation. I simply thought that if a small change could make the experience more comfortable, why not make it?
Sometimes, it’s the little things that make a difference.