28/09/2026
If your AI strategy is helping already overloaded people do even MORE work, it isn’t innovation.
It’s just a faster route to burnout.
And this is the bit of digital transformation I think we desperately need to talk about.
AI can process more.
Analyse more.
Produce more.
And do it considerably faster than we can.
Brilliant.
But please don’t use that as an excuse to expect humans to operate at machine speed.
Use the technology to take some of the load OFF.
Before introducing the next shiny digital tool, ask:
Does it make work clearer?
Does it remove some of the noise?
Does it reduce unnecessary workload?
Does it help someone make a better decision?
And importantly...
What are we going to do with the time it gives back?
Because if every hour AI saves simply becomes another hour of work, we haven't improved human performance.
We've just created more capacity for burnout.
On 1 October, I’ll be joining the CIOB Innovation and Digital Advisory Panel for Digital Delivery for Programmes and Projects: Turning Ambition into Outcomes.
Having recently co-written a chapter on AI and human performance for the CIOB Digital Programme and Project Playbook, this is the part of the conversation I’ll keep bringing us back to:
The human behind the technology.
Digital transformation should help people think more clearly, make better decisions and perform sustainably.
Not turn them into machines.
If AI gave every person in your team an hour back tomorrow, would you genuinely let them keep some of it?
Or would you quietly fill it with more work?
Because I think the answer tells us a lot about whether we’re really using AI to improve human performance...
or simply increase human output.