F1 Training Services UK Ltd

🚨 Course Highlight: FREC 3 – First Response Emergency Care Level 3

Our FREC 3 course is designed for those who may be required to provide advanced first aid and emergency care in higher-risk environments.

This nationally recognised qualification builds on basic first aid skills and prepares learners to assess, manage, and respond to serious medical and trauma-related incidents.

The course covers:
✔ Advanced patient assessment
✔ Management of trauma and medical emergencies
✔ Use of oxygen therapy and AEDs
✔ Airway management and ventilation
✔ Communication and handover to emergency services
✔ Realistic scenario-based training

FREC 3 is ideal for:
• Event and venue staff
• Security and close protection roles
• Emergency responders and first aiders
• Anyone progressing within emergency care or safety-critical roles

Successful completion provides a recognised qualification that supports progression into more advanced emergency care training.

📞 Call us on 01382 60 40 60 to book your place or discuss suitability
📧 Email [email protected]
for upcoming dates, locations, or group bookings

A practical, confidence-building course for those who need to respond when it really matters.

🧠 Course Highlight: Mental Health First Aid Awareness

Mental wellbeing matters — and having the right skills to support others is invaluable.

Our Mental Health First Aid Awareness (MHFA) course gives you the tools to recognise, understand, and respond to signs of mental health challenges in the workplace or community.

You’ll learn:
✔ How to recognise common mental health issues
✔ How to listen and communicate confidently
✔ How to provide appropriate support
✔ When and how to signpost to professional help

📞 Call 01382 60 40 60 to book your place
📧 Email [email protected]
for dates and details

Help build supportive, informed workplaces and communities.

Scenario Answer – Personal Licence Holder

Yesterday we asked what you should do if a customer appears visibly intoxicated and attempts to purchase alcohol.

The correct first action is to:

✔ Refuse the sale of alcohol
✔ Remain calm, polite, and professional
✔ Clearly explain the reason for refusal
✔ Avoid confrontation or escalation
✔ Seek support from a supervisor or security if required
✔ Record the refusal in the incident/refusals log

Under UK licensing law, it is illegal to serve alcohol to someone who is drunk. As a Personal Licence Holder — or someone acting under their authority — you are responsible for ensuring alcohol is sold lawfully and responsibly.

Handling refusals correctly helps to:
• Protect customers and staff
• Reduce the risk of disorder
• Prevent enforcement action against the premises
• Maintain a safe, professional environment

Situations like this are covered in our Personal Licence Holder training, giving learners the confidence to manage refusals correctly while staying compliant with licensing law.

📞 01382 60 40 60
📧 [email protected]

Thanks to everyone who shared their thoughts — great discussion

🧠 Scenario Question – What Would You Do?

You’re working in a licensed premises and a customer attempts to purchase alcohol.

They appear visibly intoxicated and are becoming frustrated when service is delayed.

👉 What should you do FIRST as a Personal Licence Holder (or someone acting under their authority)?

Share your thoughts in the comments 👇
We’ll post the correct response and explain why tomorrow.

"🍻 Course Highlight: Personal Licence Holder

If you’re responsible for selling or authorising the sale of alcohol, a Personal Licence Holder qualification is a legal requirement.

Our Personal Licence Holder course provides the knowledge and certification needed to apply for a personal licence and operate within UK licensing law.

The course covers:
✔ The four licensing objectives
✔ Responsibilities of a personal licence holder
✔ Age verification and refusals
✔ Law relating to alcohol sales and supply
✔ Preventing crime, disorder, and public nuisance

This course is ideal for:
• Pub and bar managers
• Supervisors and team leaders
• Designated Premises Supervisors (DPS)
• Anyone looking to apply for a personal licence

Successful completion allows you to apply for your Personal Licence, enabling you to sell or authorise the sale of alcohol legally.

📞 Call us on 01382 60 40 60 to book your place or discuss upcoming dates
📧 Email [email protected]
for locations, availability, or group bookings

A straightforward course that helps you stay compliant and confident in licensed premises."

Scenario Answer – CSCS / Health & Safety

Yesterday we asked what you should do if you spot a trip hazard on a busy construction site walkway.

The correct first action is to:

✔ Make the area safe immediately if it’s safe to do so
✔ Prevent others from using the walkway (barrier, signage, verbal warning)
✔ Report the hazard to a supervisor or site manager
✔ Ensure it is properly removed or controlled
✔ Only continue work once the risk has been addressed

Trip hazards are one of the most common causes of injury on construction sites. Ignoring them — even briefly — can lead to serious accidents for colleagues and visitors.

CSCS training reinforces that everyone on site has a responsibility for safety, not just supervisors or managers.

Good site safety is about:
• Awareness
• Immediate action
• Clear communication
• Following site procedures

This type of real-world scenario is covered in CSCS Health & Safety training, helping workers recognise hazards and act correctly to keep sites safe and compliant.

📞 01382 60 40 60
📧 [email protected]

Thanks to everyone who took part in the discussion 👏

🧠 Scenario Question – What Would You Do?

You’re working on a construction site and notice a trip hazard on a busy walkway that other workers are using.

No one else seems to have spotted it yet.

👉 What should you do FIRST?

Drop your answer in the comments 👇
We’ll share the correct response and explain why tomorrow.

"🧰 Course Highlight: CSCS Training Package

Looking to work on UK construction sites?

Our CSCS Training Package helps you get site-ready with essential Health & Safety knowledge and recognised qualifications — the first step toward your CSCS card.

You’ll learn:
✔ Health & Safety fundamentals
✔ Site expectations & hazard awareness
✔ Test preparation support

📞 Call 01382 60 40 60 to book your place
📧 Email [email protected]
for dates, locations, or group rates

Train with confidence. Get CSCS ready. 💼"

✅ Scenario Answer – SIA Door Supervisor

Yesterday we asked what you should do if a customer becomes verbally aggressive after being refused entry due to intoxication.

The correct first response is to:

✔ Remain calm and professional
✔ Use clear, respectful communication
✔ Explain the reason for refusal briefly and calmly
✔ Avoid confrontation or escalation
✔ Maintain a safe distance and monitor behaviour
✔ Call for support if required

Your priority as a Door Supervisor is to defuse the situation, not win an argument. Aggressive behaviour should be managed through communication and observation, using physical intervention only as a last resort and only when lawful, necessary, and proportionate.

Good Door Supervision is about:
• Professional conduct
• Conflict management
• Protecting customers, staff, and yourself
• Acting within SIA guidelines and the law

Situations like this are covered in our SIA Door Supervisor training, where learners develop the skills to handle challenging behaviour safely and confidently.

📞 Call us on 01382 60 40 60 to find out more
📧 Email [email protected]
for upcoming course dates

Thanks to everyone who shared their thoughts — great discussion 👏

🧠 Scenario Question – What Would You Do?

You’re working as a Door Supervisor at a licensed venue.

A customer is refused entry due to intoxication.
They become verbally aggressive and start arguing with you at the door.

👉 What should you do FIRST?

Drop your answer in the comments 👇
We’ll share the correct response and explain why tomorrow.