The Complaints Resolver

04/10/2026

Do you remember your first car? I remember mine well, complete with a manual choke! Great to be featured in the The Yorkshire Post this weekend as part of Steve Teale's My First Car series, taking a trip down memory lane.

What was your first car?

02/10/2026

😊 It's World Smile Day.

And there's nothing quite like the smile you get when a company admits they got it wrong. I've seen it countless times with consumers who have spent weeks or months being fobbed off, only for the complaint to finally be resolved.

You just need to know your rights, stick to the facts & refuse to give up. Perseverance breaks resistance. What's the best result you've ever had from a complaint?

27/09/2026

🚗 Paid for the parking but still got a PCN.

The car was slightly over a faded bay line, with less than half a wheel crossing the marking.

The council rejected the appeal.

But that isn't necessarily the end of the story.

I've tackled this one in my latest Ask The Experts for The Sunday Times, looking at faded parking bay markings, council discretion, proportionality, the appeals process and the legal principle of 'de minimis non curat lex' - the law does not concern itself with trifles.

My view? Don't automatically assume a rejected first appeal means you should just pay.

Know the rules. Gather the evidence. Challenge decisions where there's a proper basis to do so.

Know your rights. Win your fights.

Scott Dixon from The Complaints Resolver website offers his advice

26/09/2026

Real-life footage on how I responded to this complaint today.

Two cars. One Nissan dealership. An almighty paperwork problem.

🔴 Brake pads supposedly 85% worn
🔴 Customer says she asked for them checked, then was recorded as declining the work
🔴 MOT had no advisories
🔴 Another customer's name, address, email & registration appeared on her paperwork
🔴 A vehicle health check appears linked to the wrong customer

Consumer Rights Act 2015.
Data protection breaches.
Accuracy of records.

Now I want to know:

Who did what, when and how did two customers' vehicle records become mixed up?

All staff members identified and lined up for the firing squad now.

Letter on its way to the top brass and Nissan UK CEO.

12/09/2026

📖 October's issue of Candis Magazine has landed just in time for the weekend 😊

This month, I'm looking at faulty kitchens - one of the most common and costly complaints I see.

From damaged units and poor workmanship to warranties, independent fitters and retailers passing the buck, I explain your consumer rights, who is responsible when things go wrong and how to avoid some of the common traps.

I'm proud to serve as Consumer Editor for Candis, helping our readers, many of whom are elderly and vulnerable, understand their consumer rights and know what to do when things go wrong.

19/08/2026

BREAKING: The CMA has launched an investigation into Trainline, Virgin Atlantic and RED driving school for drip pricing such as 'booking fees', amid concerns that consumers were not aware until they came to pay as a final price.

The price you see at the start should be the price you pay. Mandatory 'booking fees' shouldn’t appear at the end when you come to pay.

The companies are being investigated, so no findings have yet been made, but the CMA says consumers could receive compensation if they find these firms have broken the law.

Ringo app 'convenience fees' should be banned as well - another income stream that's split with local authorities.

What do you think? Which firms have you used that have hit you with extra fees at the checkout?

13/08/2026

Been a victim of porch pirates? I spoke about it yesterday on BBC Radio WM and what to do if your parcel is stolen, goes missing and isn't delivered. You don't need to deal with the courier!

I cover everything here: https://thecomplaintsresolver.co.uk/parcel-deliveries-and-your-consumer-rights/

Parcel deliveries and your consumer rights. Read on to find out what to do if your parcel goes missing and your consumer rights.

05/08/2026

🚗📹 National Dashcam Day

A dashcam can be the difference between:

✅ proving what happened in a collision
✅ challenging an unfair insurance decision
✅ defending yourself against a false allegation
✅ supporting a complaint with evidence

When it comes to disputes, evidence wins.

A photo, video or timestamped record can often turn "your word against theirs" into a clear set of facts.

03/08/2026

🚗 Dynamic pricing - where parking prices change depending on demand - is beginning to appear in car parks.

Airlines & hotels have used it for years, but is it fair for motorists? I'd be interested to hear your views.

01/08/2026

🚀 Kicking off August with fresh goals & wins!
💪 Over £550,000 won for consumers through my book & advice.
📊Real results. Real impact.
👉How well do you know your consumer rights?
📚https://amzn.to/2TK4A8G