Skate Factory

We are writing to share the sad news that our owner and founder, Steve, has passed away peacefully in his sleep following a short illness.

While you may not have met him personally, Steve’s vision remains at the core of everything we do. Since the 1950s, his passion for skating never wavered. From building ramps and organising roller hockey leagues to running skate shops and roller discos since the 70s, Steve’s goal was always to ensure everyone had a great time on wheels. He championed an inclusive community, striving to make roller sports accessible to all, regardless of gender, income, or ability.

We have temporarily suspended our online skate store while we come to terms with our loss and will return shortly, when we are ready to return to the workplace.

Rest in peace, Steve.

To our customers and skate community,

We are writing to address a recent situation involving a customer who has made serious allegations and threats toward the Skate Factory team. These threats, which include physical violence, have been reported to the police. We are currently working with the investigating officer to ensure the safety of our staff.

The incident pertains to a purchase made by Stefan Atkinson (LE11, Leicester) on November 3rd. The customer contacted us on January 20th, 85 days after receiving a pair of Bauer XLS skates, requesting a refund. Although this was well beyond our 30-day return policy, our team initially reached out to see how we could assist. Unfortunately, this offer was met with abusive and threatening language.

Due to this continued aggression, we have taken the following actions:

1. Refusal of Service: We have withdrawn all offers of assistance and will no longer communicate with this individual.
2. Retail Ban: The individual is banned from our retail space.
3. Police Involvement: All threatening messages have been logged and provided to our case officer.

We would also like to clarify that while some messages may appear to be sent by Lee, he is currently away for personal reasons and has not been in direct communication with this individual. We also appreciate the ongoing support of our regular customers during this time.

Skate Factory has been trading for over 40 years, and while we strive to be helpful, we have a zero-tolerance policy regarding threats, verbal abuse, or harassment directed at our team. We remain committed to maintaining a safe and inclusive environment for the skating community.

Thank you for your understanding.

The Skate Factory Team

💥💥My favourite part of my job !! I hope you love your new set up little pro skater in the making !! 🛹💥💥

🎉🎉🎉 Come down to Skate factory (Rollerxpress) we have pre built skates ready to go just pick your wheels and bearings! Skate away today with a fresh pair of skates 🎉🎉🎉
Sizes - 3-10 XLP and XLS

WAVE RATZ are in stock! 🎉 Smooth, stable ride for street skaters & cruisers. High-quality urethane for long-lasting durability. Available in vibrant colours for 2025. Unbeatable value for money, comfort, style & performance!
See more >> www.skate-factory.co.uk/wave-ratz

Our brand new website is now live and working at www.skate-factory.co.uk with loads of new items, skateboards and wheels available. We'll be adding loads of new offers and functions to build your perfect skate - check the new site out today!

🎉🎉🥳Happy 4th of July everyone !

We have 10% off complete set ups and skates!

Get summer ready today 🎉🎉🥳

(In store only )

Open until 6pm gloucesterquays

🎉🎉CLEARANCE 🎉🎉 last available sizes in store today📢 grab yourself a bargain! Once there gone there gone 👀 get your skate on this summer 🌅

🎉🎉Huge new collection now in store 🛹📢!! Come and get a new set up or a nice cold drink and snack to get you ready for a skate today with tuck shop prices! Even cheaper than Tesco club card 👌🥤 open 7 days a week 10am-6pm -skates

🎉🎉🎉🎉🎉
Hey skaters, we are still here and better than ever! We've got some exciting new stock in the shop, just like you asked for! Swing by to chat or treat yourself to a fresh deck. We can't wait to see you!
🎉🎉🎉🎉🎉

Our exclusive range of T-Shirts, Hoodies and Skate Gear is available in store now!

Last minute Xmas gift? We're open on from 10am until 4pm with a huge range of skate gear, spare and accessories at Gloucester Quays PLUS our roller disco is open for your pre-Xmas roll, fancy dress and prizes!
Come and check us out and say hi