23/10/2026
I have a love/hate relation with the question - "What is the ROI on working on an organisation's Values?" Love- because I love to educate people about this (and I have some solid examples to prove my response) and hate because I can't believe that we still need to answer this question!
In the recent past, I have had two very different conversations that got me thinking about why we must talk about .
The first conversation happened rather randomly at a train station! I bumped into a client I worked with two years ago to develop their . I was rather chuffed to hear that they are still using the framework in their , , and . Even better was hearing how that work has shaped conversations and strengthened relationships across the organisation. What a brilliant win for everyone in the organisation!
Then came a very different conversation.
Someone I know well, had left an organisation they loved after nearly a decade because its values were no longer reflected in the they were experiencing. And there is a real cost to that. Good people leave, years of knowledge goes with them, trust suffers and performance is affected.
So perhaps the question is not whether we can afford to invest in organisational values.
It is what they cost us when we do not!
If you are looking to turn your organisational values into everyday , and measures, get in touch. This is exactly the kind of work we love doing!!
How important are Values for you and your team?
Image details- A photo of a Values workshop we held as part of a bigger Culture change piece we have been working on with a client.