Edworkation

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About the job

Reporting to the Customer Care Manager, your primary role as a Graduate Implementation Consultant will be to support clients through the process of implementing and utilising the Cygnum solution.

The business brings together the power of data and technology to create intelligence that helps propel their clients' success, and cover multiple industries.

The business will work with you to further develop and display excellent communication skills, both written and verbal, as well as exemplary client facing skills. To support your development, you will initially work with their Customer Care Team. This will involve gaining a thorough understanding of the Cygnum solution their customers are using to support their business processes and a good knowledge of the markets they operate in.

Once you have gained enough experience, and developed a good working relationship with clients and demonstrated your ability to communicate effectively and in a timely way with both clients and your colleagues, you will have the opportunity to transition into fully into the Implementation Consultant role. Under the guidance of one of their Senior Implementation Consultants and Project Managers, you will support the delivery of a variety of project assigned to you. You will be expected to display the highest level of professional standards at all times when dealing with clients.

Key Responsibilities

As an Implementation Consultant you will assist in all stages of the support and implementation of the Cygnum solution including, but not limited to:

First Line Customer Support
Triage and management of Cygnum support issues
Requirements Analysis
Application Design
Implementation Design
Implementation and configuration of the software
Software testing
Creation of Training and User documentation
You will be working directly with clients and as part of internal company projects implementing and supporting the Cygnum product (for which full training will be provided)

As a technology company you will have exposure to a variety of technologies. They are an IT solutions supplier; you are therefore expected to have a certain level of working knowledge of IT systems.

Software testing is a key part of the implementation and maintenance of the Cygnum solution. A key part of your role will be to support the comprehensive testing and QA of the solution.

You will have first and second line support calls for relevant aspects of the software. You will categorise the severity and respond or re-allocate them accordingly using our Cygnum support system.

You will provide a fix/response of the issue. More complex support calls are passed to an Engineer, Consultant or Product Manager to deal with. You will liaise with the Engineers and Customer Care Consultants as required and provide a solution to all calls you receive.

Skills & Capabilities

Skilled communicator both internal and external stakeholders and at all levels throughout the business
Highly collaborative and able to demonstrate reliability, flexibility, adaptable, pro-active and a team player.
The ability to problem-solve, attention to detail, and efficient and conscientious record-keeping capabilities.
Ability to learn new software applications rapidly.
Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail and Web Browsing.

Benefits and training
Full and comprehensive induction on the Cygnum product will be provided, as well as receiving an all rounded understanding of software development and implementation together with the knowledge required to implement, test and support the product.

You will be assigned a mentor to support you in your first six month
The role is offering a salary of £25,000 plus benefits and an excellent working environment. Whilst the role is based from the businesses Richmond office, there is the opportunity to work flexibly depending on client and project demands.

This is an exciting opportunity to gain exposure, develop your knowledge as well as network and learn from likeminded talented individuals. Grab this opportunity with both hands by sending your CV and a cover letter clearly stating the value you bring to the role.

Its been a while, but I've been busy refreshing the website and adding new services
I'm super excited to show you...take a look

www.edworkation.com