The Trident

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Customer Service (Butler) Positions (4) on the Trident Island

Job Description

The Trident Island Butler is responsible for providing exceptional personalised service to all Trident Island guests. A Trident Island Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail-oriented and courteous. They proactively seek new ways to impress our VIP guests, develop solutions to problems, and respond to requests, comments, or challenges efficiently and in accordance with company standards. A Butler is well-organised and conducts themself with integrity and accountability at all times.

1. Responsible for preparing and setting up arrival bouquets according to guest preferences.

2. Ensures all Chalets set-ups, inspections, tours, and restocks are completed according to the Trident Island Services standards.

3. Greets and escorts guests to and from their Chalets and their preferred adventures.

4. Performs and facilitates all valet services, including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing.

5. Arranges all in-room and other services where applicable.

6. Responsible for all Food & Beverage services in the Chalets, including: picking up, delivering, and serving food & beverage orders; bartending; bussing; organising and coordinating cocktail events or receptions.

7. Coordinates transportation pick-ups or drop-offs and procures off-property guest requests.

8. Arranges all Concierge and Business Service needs, including booking dinner, spa, salon, adventure, and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; and photocopying and printing.

9. Must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times.

10. Actively communicates and assists all supporting departments (E.g., Housekeeping, Infrastructure, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reports guest issues or requests and follows up to ensure completion.

11. Communicates information received from guests, hosts, peers, and management clearly and professionally.

12. Maintains the Trident Island standards of service with guests and co-workers at all times.

13. Looks for opportunities to assist peers, guests, other departments or leaders at all times.

14. Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork.

15. Ensures the Trident Island standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.

16. Understands safety is a priority and always follows department and company safety and health code standards.

17. Knows and adheres to the Trident Island policies and procedures, embraces company culture, and takes pride in the Resort and amenities.

18. Is well-versed in the Resort and Hotel features and services, including all outlets, hours of operation, activities, and events or adventures available to guests.

19. Attends required meetings and training classes and incorporates knowledge gained into daily work practices.

20. Performs all other job-related duties as assigned.

Qualifications

 Should have at least 4 years of Customer Service experience, preferably in the hospitality sector or its equivalent.

 Good knowledge of food service, non-alcoholic beverage, and bartending skills.

 Candidate must be able to work efficiently within a team environment.

 Must be a respectful and courteous team player.

 Must possess a positive, “whatever it takes” attitude and maintain a positive attitude, especially during stressful periods.

 Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests and coworkers.

 Should possess excellent communication skills.

 Effective listening skills and strong decision-making abilities are necessary.

 Must be able to communicate in English with guests, management, and other employees to their understanding.

 Additional foreign language is a plus.

 Must be able to manage multiple tasks and be detail-oriented while maintaining service integrity.

 Must be available to work all shifts and days. Requires a willingness to work beyond the average workday of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation.

 Must maintain the highest level of confidentiality at all times regarding guests and staff.

 Candidate must be well-groomed and professional.

 Combination of education equivalent to graduation from a university or any other combination of education, training and experience that provides the required knowledge, skills and abilities.

 Must be at least 21 years of age or older and must be able to perform all essential functions of the position.

 Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

*Remuneration & Benefits*

 3,500 Ghana Cedis (minus the portions that the Trident must retain for onward dispatch to GRA and SSNIT).

 Additional Health Insurance

 13th Salary (conditional on performance)

 Employee training starts on November 25, 2025

*Additional Information*

Application deadline: November 14, 2025

The Trident Island LTD is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Trident does not discriminate on any basis protected under law, as appropriate to our status as an adventure island.

Send properly formatted applications, including full CV and qualification certificates, to [email protected]

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