Headlines Consults Inc.

Join us!!!

💼 Customer Service Mastery Series – Elevate Your Team’s Performance! 🌟

Are you ready to transform ordinary service into extraordinary experiences? 🚀
Join me as we explore practical coaching and insights designed to help service professionals deliver excellence every time!

✨ Topics we'll cover:
🔹 Attitudes for Service
🔹 Coaching a Service Team
🔹 Complaint Resolution
🔹 Creating Loyal Customers
🔹 Cross & Up Selling
🔹 Customer Follow-Through
🔹 Effective First Impressions (Face-to-Face)
🔹 Generating Customer Interest
🔹 Internal Customer Service
🔹 Managing Customer Expectations
🔹 Overcoming Obstacles to Service
🔹 Referrals & Suggestion Selling
🔹 Service-to-Sales Conversion
🔹 Telephone Skills (Inbound & Outbound)

💡 Whether you’re in hospitality, retail, or customer relations, these sessions will inspire, equip, and empower you to turn every customer interaction into an opportunity for success!

Stay tuned for upcoming videos, workshops, and coaching reels right here on this page.

STAY TUNED!!!

Something Exciting is Coming! 🌟

Get ready for a new series of videos and reels packed with insights, expert tips, and real-life lessons on:
💡 Customer Service Delivery
🏨 Hospitality Excellence
👥 Recruitment Strategies
📊 Industry Research
🎓 Training & Coaching for Professionals

Whether you’re a business owner, team leader, or service professional — these episodes will help you elevate your skills, enhance client experiences, and grow with confidence.

📅 Stay tuned right here — first video drops soon!
Follow, share, and join the journey toward service excellence and professional mastery.

Turning Service Into an Experience.
Every interaction is an opportunity — to serve better, communicate clearer, and build trust that lasts.
As a Customer Service, ADR & Hospitality Consultant, I help individuals and organizations create exceptional service cultures, resolve conflicts effectively, and deliver excellence at every touchpoint. ✨
Because true professionalism isn’t just what you do - it’s how you make people feel.

Elevating Standards. Empowering People. Transforming Service. 🌟
I’m passionate about helping individuals and businesses deliver excellence through Customer Service, Alternative Dispute Resolution (ADR), and Hospitality Management.
From creating memorable guest experiences to resolving workplace conflicts with professionalism and grace — I believe service is not just a skill, it’s a culture. 💼✨
Let’s connect, collaborate, and raise the bar together!

Ready for an internship?

1. Restaurant intern|location of business; Airport and Cantoments

2. HR intern from University of Ghana| location of business; Dzorwulu

3. HR NSS from University of Ghana| location of business; Dzorwulu

4. Admin Intern; | Location of business; Adenta

5. Administrative & Sales intern| Location of business; Dansoman

6. Graduate/ Intern for a sales role- Commission based | Location of business; Ashongman

7. Writing and editorial Intern | Location of business; Virtual

Please send CV's in pdf to wasapp and mail; 0248417088| [email protected]

Kindly indicate your preferred role

Please apply now if interested

Thank you.

FRONT DESK – GUEST RELATIONS TRAINING

Front desk clerks are primarily responsible for checking guests into and out the establishment, but they typically also have many other administrative and customer service-related responsibilities.

EDUCATIONAL BACKGROUND

Most front desk clerks are just required to have a high school diploma.

 Checking and Checking Out
A hotel front desk clerk's main responsibility is to help check guests in and out. Checking in typically involves using a computer to verify guest registration, address and other information, informing guest of hotel amenities, confirming customer preferences, checking identification and providing a room key.

 Checking out is often quite brief, just involving confirming the guest's total charges and finalizing payment.

 Carrying out the day-to-day duties of front desk reception in order to ensure the smooth and efficient running of the switchboard, answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries, and/or referring clients to the appropriate leasing agent or division.

 Coordinating the delivery and pick up of business-related documents (checks, etc) through appropriate courier companies on behalf of staff and division managers.

 Maintaining accurate records on these transactions and reconciling them with monthly statement of accounts as provided and/or requested by the Accounts Division.

 Reviewing and disseminating incoming mails as necessary, and assisting with outgoing faxes as time permits.

 Coordinating the delivery and pick up of business-related documents through appropriate courier companies.

 Reviewing and disseminating incoming mails and letters as necessary and assisting with outgoing mails time permits and entering and updating data in respective software.

 Provide a meet and greet function for walk-in clients and successfully communicating company information and providing advice.

 Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily.

 Maintaining accurate records on properties, clients, and landlords. Any and all paperwork, documentation, contact details, reports or lists generated will remain the property of Ahenfie hotel.

 Remaining abreast of signage and advertising requirements, and ensuring this information is accurately conveyed to the other department.

 All marketing tasks must be approved by Manageress before proceeding or ex*****on of the task.

 Carrying out any duties that may arise, or as directed, that are in support of Ahenfie and its various divisions.

OTHER RESPONSIBILITIES

Hotel front desk clerks often have a number of other guest-related responsibilities, including helping with luggage, offering guests advice on local activities, making coffee or snacks, and coordinating housekeeping and room service per client requests.

Front desk clerks typically have additional administrative responsibilities such as maintaining records, making copies, posting signs, filing and answering the telephone.

 A pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.

 You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

 The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

 The goal is to make guests and visitors feel comfortable and valued while on our premises.

 Responsibilities

• Keep front desk tidy and presentable with all necessary
material (pens, forms, paper etc.)
• Greet and welcome guests.
• Answer questions and address complaints
• Making reservations via Phone, Email and in Person.
• Direct calls to appropriate department
• Answer all incoming calls and redirect them or keep
messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence,
securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Take up other duties as assigned (travel arrangements,
schedules etc.)
• Assist guest in rooms should the need arises.
• Assist in other department when the need arises.

OTHER TRAINING

 Handling The Telephone – Telephone Etiquette
 Face To Face Customer Service – Meet And Greet
 First Impression: Image Grooming & Personal Hygiene
 Handling Guest Complains And Resolving Queries
 Taking Charge – Reporting
 Internal Conflict
 Teamwork
 Performing To Standards
 The Importance Of Product Knowledge
 Appropriate Guest Communication
 How To Be a Professional Guest Service Agent
 Performing To Standards
 Effective Telephone Etiquette
 Reservation Sales Training
 Appropriate Guest Communication
 Dealing With Difficult Guest Situations