28/09/2026
A reel popped up on my feed a couple of days ago.
That took me down a rabbit hole, aka a Reddit thread that got more and more painful to take in the further down I read.
A coaching 'scandal' linked to someone I'd never heard of, and a lot of people who handed over serious money and appeared to get very little back in return.
The names really don't matter, but what does matter is this: nobody in that story was foolish, IMHO. People don't hand over that kind of money on a whim. They asked their questions and the answers were good. Everything seemed legit.
They trusted that the person would deliver on their promises.
Sadly, over promising and under delivering is one of the main reasons why so many of the good coaches I know have stopped calling themselves 'coaches'. They don't want to be associated with the kind of coach who relies heavily on 'smoke and mirrors.'
And that thought sent me back to my own sales page for my new membership.
I read every promise on it and asked myself whether there was a single one that made me even slightly nervous. (There wasn't.)
It also made me think about making a list. A list of things I would never do just to make a sale.
So here's my list, so far:
β I won't invent scarcity. When I say ten places, there are ten places.
β I won't claim something I can't prove.
β I won't tell you to get on a Zoom call with me to see if we're a right fit and then sell you my program anyhow, even if I can see that it's not right for you.
β I won't tell you that your hesitation is a mindset problem. If you can't afford it, even with a monthly payment plan, you can't afford it. End of story.
β If you don't want it, you don't want it. Neither of those is a lack mentality, and anyone who tells you it is has turned their sales problem into your character flaw.
I'd rather underpromise and overdeliver, which some may think is a poor marketing strategy but I think is a very good way to be able to sleep at night.
And if you tell me you're unhappy, I'll go looking for what I said I'd do and didn't do, and I'll fix it. I won't turn it round and make your disappointment your problem (unless it truly is a 'you' problem)
I think we should all have our own version of this list. And keep adding to it. Cos having a list of brand values is all very nice, but brand values can't really be broken.
We could all declare our lists of things we'd never do, right here on social media. A commitment we can be held to. Wouldn't that be nice?
Because whether you spent thousands to speak on stage and came away feeling lied to, or bought a $27 download promising the secrets of the Instagram algorithm (and the algorithm remains a mystery), the result is the same. It gets harder to believe the next promise.
What would someone have to do to earn your trust right now? What do you look for?