Scoo Select

timidated regarding the confirmation of
his / her request to cancel the booking.
1.2. The User needs to pay the Security Deposit if applicable and which is refundable after adjusting with the negative balance or dues or fines or penalties etc.

1.3. The user will be given a refund in the case when a booking is canceled by the Provider due to the unavailability of vehicles. At times when the provider is unable to provide a vehicle for a booking due to reasons such as accident, damage, service, late handover by
previous user, etc.; they will process a full refund of the entire amount of the booking back to the original method of payment. The refund will be processed within a maximum time frame of 8-15 working days.

1.4. Sigrid spectrum is not liable to reimburse any expenses borne by a user due to cancellation of any third party associated plans that are not connected with Sigrid spectrum or the services provided by us; due to any vehicle breakdown, accident, damage, or issues caused due to the vehicle or service.

1.5. In case of any wrongful deductions from the provider’s end and/or where the user feels
they havebeen charged wrongly for any ride, the user is required to raise a query through our website/app or helpline number. Sigrid spectrum reserves the right to process refunds based on due internal investigation and verification of such claims. On successful investigation, such refunds will be processed within 8-15 working days.

1.6. Users shall not receive any refunds in case the booking is canceled or modified by the user without the prior consent of Sigrid spectrum.