Black Panda Fitness

e following guidelines:

1. Refund Eligibility

Services: Client that completed the whole program, has trained continuously of minimum 3 times per week with trainer and see no result is eligible for full refund. Refund eligibility for services is determined on a case-by-case basis.

2. Refund Process

Services: Kindly contact our customer service team to discuss your request and discuss your specific situation. Our team will guide you through the process and evaluate your eligibility for a refund.

3. Refund Methods

Refunds for eligible products/services will be issued in the original form of payment unless otherwise specified. In some cases, store credit or alternative refund methods may be offered.

4. Contact Information

For any refund-related inquiries or to initiate a refund request, please contact our customer service team at [email protected] / 017-7756126.

5. Policy Updates

Mention that the company reserves the right to update or modify the refund policy and indicate where customers can find the most recent version. By making a purchase with BLACK PANDA FITNESS, you acknowledge and agree to abide by this refund policy. Terms and Condition

1. Any Personal Training sessions not completed within the validity period will be deemed null and void. For best results, we advise you exercise at least twice per week.

2. To ensure smooth training schedule you must book your appointment with your personal trainer in advance within a minimum of 24 hours notice.

3. Our Personal Trainers strive to help all of their goals and manage their available service hours accordingly, in unexpected circumstances which may cause you to cancel your scheduled Personal Training appointment, you must give your Personal Trainer a minimum of 24 hours notice otherwise the unattended appointment will be charged in full.

4. Purchased Personal Training sessions are non-refundable & non-transferable.

5. Black Panda Fitness reserves the right to provide the-substitute PT in the event the assigned current PT is not available on the said schedule session.

6. You must verify each Personal Training section using initial on record summary after completion.

7. Client that completed the whole program, has trained continuously of minimum 3 times per week with trainer and see no result is eligible for full refund. Privacy Policy for Fitness Application

Last updated : 13/03/2024

This Privacy Policy explains how Black Panda Fitness collects, uses, shares, and protects information in relation to our mobile application ("App") and website ("Website") (collectively, the "Service"). By accessing or using our Service, you agree to the terms of this Privacy Policy. Information We Collect
1.1. Information You Provide:

When you register for an account, we may collect personal information such as your name, email address, and date of birth. If you choose to provide it, we may also collect additional information such as height, weight, fitness goals, and exercise preferences to personalize your experience.
1.2. Information We Collect Automatically:

When you use our Service, we may automatically collect information about your device, including your device model, operating system version, unique device identifiers, and IP address. We may also collect usage data such as the features you access, the pages you visit, and the actions you take within the App or Website. How We Use Your Information
2.1. We use the information we collect to:

Provide, personalize, and improve our Service. Communicate with you, including responding to your inquiries and sending you service-related notifications. Analyze trends and usage patterns to enhance the user experience and optimize our Service.
2.2. We may also use your information to:

Send you marketing communications about our products and services, but you can opt out of receiving these communications at any time. Sharing of Information
3.1. We may share your information with third-party service providers who assist us in operating our Service, such as hosting providers, analytics providers, and customer support services.

3.2. We may also disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order. Data Security
4.1. We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. Children's Privacy
5.1. Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately so that we can take appropriate action. Changes to this Privacy Policy
6.1. We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Website or through the App. Your continued use of the Service after such changes will constitute your consent to the revised Privacy Policy. Contact Us
7.1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [contact email address]. This Privacy Policy is effective as of the date indicated at the top of the policy and replaces any previous versions.