West Africa Association of Customer Service Professionals - waacsp

It’s that time again! 🎉

How do YOU want to show up for Customer Service Week this year?

Will you:
✨ Reinforce your service culture ?
🤝 Reignite team spirit ?
🏢 Open your doors to customers?
📚 Educate them on your products?
💬 Listen & build stronger relationships?
🎁 Celebrate your loyal customers?

Whatever your plan is, we’ve got you.
WAACSP is here to partner with you to make IMPACTFUL, EDUCATIONAL, and UNFORGETTABLE 💯

We are ready!
Are you? 👀

Let’s start planning 👉 click on the link🔗 in the bio!

See you soon! 💙

# WAACSP

🔥 WAACSP FIRESIDE CHAT SERIES – MEET & GREET WITH ITUNU AWOGBORO 🔥

Get ready for an inspiring evening of learning, networking, and professional growth!

Join us as we host Itunu Awogboro, Fellow of WAACSP, in the Q2 2026 edition of the WAACSP Fireside Chat Series.

✨ What to Expect:
✅ Leadership and career insights
✅ Customer Service & Customer Experience excellence strategies
✅ Interactive Q&A session
✅ Networking opportunities with professionals across West Africa
✅ 2 WAACSP Service Points for attendees

🎁 Special Giveaways:
🏆 1 WAACSP Membership
🏆 1 Scholarship to the Data Analytics in Customer Experience (DACX) Program
🏆 Additional prizes from our guest speaker

📅 Date: Saturday, June 27, 2026
⏰ Time: 7:00 PM WAT | 6:00 PM Ghana Time
📍 Venue: Zoom

Whether you're a customer service professional, CX practitioner, entrepreneur, manager, student, or aspiring leader, this is an opportunity you don't want to miss.

Register now and secure your spot!

ProfessionalDevelopment Networking WestAfrica

Are you a Customer Service or Customer Experience professional ready to expand your career opportunities?

ATTEND: DACX 2026 — GROW YOUR CAREER IN CX!

The Data Analytics in Customer Experience (DACX) program is a top-tier course designed to help mid–senior level CX professionals master data-driven decision-making.

Through 6 modules across 4 stages,
participants will
gain hands-on experience in:

📊 Data analytics tools & applications.

📈 CX metrics & insights.

🧩 Customer journey mapping.

📉 Trend analysis, forecasting & performance improvement.

Learn how to turn data into powerful insights that improve customer satisfaction, service delivery, business growth, market share and profit margins.

👥 Who should attend?

CS/CX:
Team Leads | Supervisors | Managers | Heads of Departments | QA Analysts | Data Analysts | other CX Professionals

📅 July – September 2026 (Weekends only).

💻 100% Online (facilitator led Live Zoom sessions + recordings available).

Program fee: Starting from $80 (Flexible payment options available).

Bonus:
Participants will meet,
network and develop partnership with other CX experts from across other ECOWAS countries sharing insights and different market dynamics.

Don’t miss this career-defining opportunity!

Read full program details, learn about the faculty, resource persons, and mode of program in the link in bio.

🚀 DACX 2026 is Here!
Data Analytics in Customer Experience Program.

Customer Experience is no longer guesswork…
Data is the new strategy.
If you're a CX leader, business owner, analyst, or decision-maker — this is your moment to level up.

💡 What you’ll gain:
✔️ Understand customer behavior through data
✔️ Make predictive, data-backed decisions
✔️ Master CX metrics (CSAT, NPS, CES, CLV & more)
✔️ Learn Power BI & Tableau (hands-on)
✔️ Work on real Nigerian business datasets

📊 Built for mid–senior professionals ready to lead with insight, not assumptions.
🗓 July – Sept 2026 (12 weekends)
💻 Live online + recorded sessions
💰 From $80 (flexible payment)

This isn’t just training.
It’s how you stay relevant.

👉 Apply now / Learn more (link in bio)

🚀 Ready for the future of work?

The ECOWAS Professional Certification in Customer Service + Virtual Assistance + CRM is here to equip you with in-demand digital skills for global opportunities 🌍

💼 Perfect for:
✔️ Beginners
✔️ Career switchers
✔️ Professionals upgrading skills

🧠 What you’ll learn:
✨ Customer Service Excellence
✨ CRM Systems & Automation
✨ Virtual Assistance & Remote Work Tools

📅 June 25 – August 1, 2026
🗓 6 Weekends (Thu–Sun)
⏰ 6PM GMT
💻 100% Online (Zoom + recordings available)

🔥 Step into remote, hybrid & global roles with confidence!

👉 Click on the link in the bio, apply now & secure your spot!



💼

🚀 Ready to start your remote work journey?

Introducing the WAACSP Virtual Assistant Fundamentals Training (Spring Edition) — your gateway into the world of Virtual Assistance.

💻 Learn how to:
• Use essential VA tools
• Manage emails, tasks & schedules efficiently
• Build a professional VA profile & portfolio
• Work remotely with confidence

👥 Who should join?
• Aspiring Virtual Assistants
• Professionals upgrading their digital skills
• Anyone ready to earn online

🎁 What you’ll gain:
• Practical, real-world VA skills
• Access to the WAACSP VA Hub
• Opportunities for remote jobs
• A global VA community

📅 Date: May 21 – 31, 2026 (Weekends)
📍 Mode: Live on Zoom + Recordings + WhatsApp support

💳 Fee: $15 (Local currency accepted)
🇳🇬 Nigeria: ₦21,000 | 🇬🇭 Ghana: GH₵170 | 🇰🇪 Kenya: KSh 1,800

👉 Limited slots available. Start your VA journey today!

Hello CX Professionals!

We are delighted to announce the only mid-senior level business/management program for 2026.

*The Data Analytics in Customer Experience (DACX) program.*

A Weekends - (3 stages & project) hands on full practical program fusing Data Analytics & customer experience management.

Outcome:
The DACX program will expose participants to the use of data and data science in CS/CX processes to show customer behaviour and patterns, trends, market performance & share, projections, predictive business direction + more.

Applications & metrics of the program:

PowerBI and Tableau are the major Data analytics tools for the program while all key CX metrics: Csat, NPS, CES, CCR, CLV will be practically taught.

Outlay:
The program is divided into 3 stages and a project.

The project phase:
Participants will
-Select a sector/sub sector.
-Select an organization
-Access data, interrogate and
work with the data made available from the Nigeria Customer Service Index (NCSI)
And
-upon completion, present your project research work to the faculty and the researched organization with findings and recommendations.

Program duration:
July - September 2026.

The program fee starts from $80.
-structured payment plan, exchange of service points for program fee AVAILABLE!

Faculty:
Will be led by the renowned Mrs Kate Ita Udok - Lead
Business Instructor at
Alight Randstad USA and Online Data
Analyst for Telus
Digital AI, Canada + 5 other top CX and Data experts with WAACSP.

Registration opened
April 5 and closes June 5.

This program, seeing it is virtual and largely practical allows for a specific number of participants for full assimilation.

Who should attend?:
All cadres of CX Professionals from Team Leads, supervisors, quality assurance/analyst specialists,
heads of CS/CX units, department,
Data analysts, business owners, CFOs, CEOs, business Inteligence and market specialists.

Read full program details via the program announcement blog post link in the bio.

Interested?
*Click the link in the bio.

Pss…
Team/group registration is encouraged.

*Official!!*

Our 1st quarter 2026 Meet&Greet with WAACSP fellows.

This session will have Mr Afolabi Bello (Access Bank NG) as our guest. He will share insights to his career, climbing career ladder in CS, managing contact centres, 500+ personnel etc.

Also..

-official announcement of the lead course for the year.

-official release of the association’s VA-Hub.

Details:

-Online.
-March 28
-18:00 (GMT) 7pm (WAT).

Attendance is Free, registration is required.

Register, access 2 service points via the link in bio.

Don’t Miss It!!
#

🌍 The Remote / Online Job Revolution is Here... 2026 is the year of online jobs!

Are you still struggling to access online or remote jobs?
Or ready to start working with clients across Africa and around the world?

Then it’s time to become a Certified Virtual Assistant Professional.

The ECOWAS Professional Certification in Virtual Assistance (CVAP) by the West Africa Association of Customer Service Professionals (WAACSP) is a globally recognized certification designed to help skilled African professionals access international remote job opportunities.

🚀 2026 First Diet Details
📅 March 20 – April 4, 2026
🗓 Weekends Only
💻 100% Online

Gain the skills, certification, and global visibility you need to succeed in the remote work ecosystem

✨ Take the next step in your career.

Become a Certified Virtual Assistant Professional this March!

🔗 Click the link in the bio for full details and registration.

🌍 The Remote / Online Job Revolution is Here... 2026 is the year of online jobs!

Are you still struggling to access online or remote jobs?
Or ready to start working with clients across Africa and around the world?

Then it’s time to become a Certified Virtual Assistant Professional.

The ECOWAS Professional Certification in Virtual Assistance (CVAP) by the West Africa Association of Customer Service Professionals (WAACSP) is a globally recognized certification designed to help skilled African professionals access international remote job opportunities.

🚀 2026 First Diet Details
📅 March 20 – April 4, 2026
🗓 Weekends Only
💻 100% Online

Gain the skills, certification, and global visibility you need to succeed in the remote work ecosystem.

✨ Take the next step in your career.

Become a Certified Virtual Assistant Professional this March!

🔗 Click the link for full details and registration:
https://thewaacsp.com/english/blog/ready-to-work-remotely-join-the-2026-c-vap-program