West Africa Association of Customer Service Professionals - waacsp

With the Professional course in customer service concluded last weekend, we now have the two (2) practical trainings on:

-Virtual Assistant fundamentals.

and

-CRM practicals

to follow this weekend and wrap up the 2nd diet for 2024 of the ECOWAS professional certification in customer service.

Portal opens for both programs Wednesday Nov 13, classes starts Nov 14.

Looking forward to another rewarding and enriching experience.

If you were in class for the BCCS, how did it go for you?
What’s your assessment of the program so far?

Leave a comment in the comment section.

Today we celebrate our patron, senior fellow
(f-WAACSP), Executive Director/founder
and a consumer rights advocate of repute.

Madam ‘Sola Salako - Ajulo () on her birthday, and virtual launch of her new book- guide to consumer rights and protection in Nogeria.

Dear Patron, thank you for all you do;

-Dedication
-Openness
-Availability
-Trusting
-Sacrificial
and
-Loving us unconditionally.

We can’t thank you enough, can only pray and wish you:

-Good health.
-Sound mind.
-Filled barn and vineyard.
and
-Overflowing oil of knowledge and grace.

Happy Birthday and congratulations on the book launch.

We love you!! ❤️

🎂 📖 🎈

Tomorrow at the Customer Service Innovation Confrence (CSIC) 2024 in Lagos, Nigeria our own Ms ‘Kemi Sheba

will be the lead resource at a special master class during the program.

A lot to learn, network and prepare for the future.

Hope you will be there?! 😊

After customer service week comes the Customer Service Innovation Confremce (CSIC).

Glad to partner with
on this epoch making and career positioning Confremce.

Innovation.
Invention.
Human & Artificial intelligence.
Product, technical & services know how.. + lots more!

Stay abreast, meet and network with CS/CX change markers and experts this saturday.

Check page for registration details.

If you’re feeling stuck in your customer service career, looking to climb the career ladder and not knowing how to go about it…
it’s time to level up! 📌

We’ve all been there. Endless calls, tricky customers, and that nagging feeling you could be doing more.

But what if you could turn those challenges into opportunities?

Introducing the ECOWAS Certified Customer Service Professional (CCSP) program.

It’s not just another certification. It’s your ticket to:
• Mastering difficult customer situations
• Opening doors to remote and international jobs
• Boosting your confidence and skills

The best part? It’s tailored for ECOWAS nationals like you.

Our 2nd cohort starts soon. Ready to transform your career?

🔹 Join the 2nd cohort of the ECOWAS Professional Certification in Customer Service
🔹 Earn a globally recognized CCSP accreditation
🔹 Unlock exciting CS/CX job opportunities:
• Remote or in-person
• In your home country or internationally

To register, simply comment or DM us the word “CCSP”, and we’ll send you the sign up link!

Going Above and Beyond is the hallmark of service not only for this week but consistently.

How are you and your teams celebrating the ?
Share videos and pictures and tag us … we do repost!

❤️
Happy
Customer
Service
Week
Everyone!

It’s National day in Nigeria.

Happy 64th
Independence Day Nigeria 🇳🇬

A great nation with wonderful resource .. May you fulfil your potentials.

Congratulations (and they are indeed) to WAACSP’s head of ITamd technology deployment Mr Dave. 🎂 🎉 🍾 🎈 🎉

He’s the egg head and ‘brain’ behind of the IT advancements from the association especially the transition from physical program to a full fledge 100% online certification course in 2020 resulting from the Covid pandemic.

Hello Bro Dave!
Wishing you the very best on your birthday today September 27th and always!

We love what you do for us and the CS/CX community in West Africa.



🎂 🎂

It’s been an engaging and exploratory sessions with mid/senior level staff of Nigeria’s foremost Micro Finance bank LAPO MfB.
:
Closing session today will see our patron Madam ‘Sola Salako Ajulo speak to the over 700 members of staff attending the workshop. (Swipe->)

Hoping the program provide the needed impact for the team.
Good luck guys!!!

If you were in attendance, what’s your impression?

Share your feedback in the comment section 👇🏾👇🏾

It’s customer service week in a few weeks, as it’s customary with us, we have capacity building workshop/training for CS/CX and career professionals.

This year’s CSW free webinar focuses on building capacity and skills for remote/online jobs. The two trainings are:
:
-Time Management and Productivity in Remote Settings for CS/CX Professionals.
A
N
D
-Key Skills Needed for a Successful Remote Customer Service Jobs.

Both sessions will equip, empower and reskill participants who are in or desire to function in the online/remote work space.
:
-Attendance is free.
-Certificate will be issued.
-Registration is required.

Click link in bio to register

Thanks to the L&D team at Parallex Bank Nigeria for the opportunity to share insights and dynamics to exceptional service delivery with all CS/CX officers of the organization.
:
It was indeed a richly rewarding session as we learnt more from the amazing team of dedicated professionals than any other organization we’ve engaged with in Nigeria.

Thank you

Hellos!!!

It’s Customer Service Week 2024 in a few… 💃 💃 🕺🏿 🕺🏿

CSW 2024 is from
October 7-11.

The theme for is ‘Above and Beyond’ - a call to service providers to stay up, above and beyond (always) in making customer experience a delight.

What’s your organization’s plan for ?

Ballons!
Confettis!!
Chocolates!! 🍫 ???
Nah!!!.. not only that this year pleassseeee!!!! 🙏 🙏 🙏

How about some other more impactful stuffs in addition?
We can help your team/organization with capacity and knowledge based products and interventions for this year’s CSW

We have fellows, trainers and consultants across major cities of the ECOWAS region to help service providers, teams and businesses ‘step up’
this year above and beyond.

Our blog post on how we can offer support is online on our website, click link in bio to read more.







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