The Friendly Host

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Stage Customer Success Agent | The Friendly Host Stage: Customer Success – Agent Juli, 29, 2019 – Amsterdam The Friendly Host – Amsterdam Company Overview / About us The Friendly Host is an ambitious, young, growing startup that…

Are you looking for a new job and do you like the thought of working for The Friendly Host? Check our vacancy for Customer Success Agent and get in touch with us via e-mail.

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The Friendly Host – Amsterdam

Customer Success Agent

Position Description

In this role you are the contact person of our guests and homeowners. It is important to quickly and accurately answer all kinds of requests by telephone as well as by e-mail or chat. It does not matter for you whether it is in Dutch or English. Registering rebookings and handling resolutions are other examples of your daily activities. Furthermore planning the logistics, like preparing and organizing keys, cleaning services and linen can be part of your job. And it’s not a problem for you to act as an host doing check ins on location if this is needed.

You are the expert and have an answer to every question and a solution for every challenge. You know how to exceed the expectations of the customer every day! In this job, you will be dealing with different types of customers from all over the world who can come to you with their questions. You know our company and the processes like anybody else who works here and know what you can and can not promise. You are also constantly working on how we can work smarter together and serve the customers optimally.

Profile

Everyone has talent. You too, only you have exactly those skills and the necessary experience that will strengthen our team. In addition to MBO or HBO work and thinking level, you meet the following requirements:

You want to make your first step in your career
Good knowledge of Dutch and English in word and writing
Flexible in terms of working hours
(our opening hours are daily from 9 till 23h, we have day, evening and weekend shifts)
Available 32 – 40 hours per week
Commercial and customer oriented
Energetic, accessible and solution-oriented
Living in or near Amsterdam
What do we give you?
We believe in having fun in your work. Are you happy, then it reflects on our team and our customers. To ensure that we get the best out of you, we offer the following:

Fixed term contract
Competitive salary
Profit sharing
A great office in the heart of Amsterdam
An annual surprise trip with the team
A challenging, versatile job with plenty of career opportunities

Company Overview / About us

The Friendly Host is an ambitious, young, growing startup that focuses on managing short stay / holiday rental of apartments in Amsterdam. Due to the increased popularity of online marketplaces such as Airbnb, we are operating within a fast growing market in providing services in this field. Our focus lies on serving homeowners who wish to rent out their home while they are on holiday, without all the hassle.

Our aim on sustainable growth, enables us to build stable relationships with our customers. In order to realise future growth, we are looking for a new team member.

We are in the middle of the phase of growing from a nice start-up to an (international) innovative scale-up. That makes it interesting, challenging and very diverse. We set the bar higher and higher, which means that you sometimes have to step out of your comfort zone. The Friendly Host distinguishes itself by keeping a critical eye on the online screening of our guests.

You will get a lot of responsibility and decide what is good for The Friendly Host and for the customer. You are the person who wants, takes and knows how to handle the responsiblity this job will bring!

Interested in working with us? Please send us your resume and application letter to [email protected] and we’ll be in touch soon after!

Our lovely colleague Sanne is unfortunately leaving our team. She's going to take on an exciting, new challenge and we wish her all the luck in the world 🌏🎉

We are going to miss your happy personality and work ethic, but we will see you at the next team event! Love, your Friendly colleagues 😘

https://thefriendlyhost.nl/en/team/ -vogels

Onze lieftallige college Sanne gaat ons helaas verlaten. Ze gaat een mooie, nieuwe uitdaging aan en we wensen haar alle succes van de wereld 🌏🎉

We gaan je gezelligheid en fijne werkmentaliteit missen, maar we zien je bij het volgende uitje! Liefs, je Friendly collega's 😘

https://thefriendlyhost.nl/team/ -vogels

Happy weekend from all of us at The Friendly Host!

Een heel fijn weekend van het team van The Friendly Host!

We signed the petition, did you? This afternoon at 1:15PM the petition will be offered to alderman Laurens Ivens, there's still some time left to let your voice be heard! 👇

Geen beperking vakantieverhuur tot 30 dagen, stop symboolpolitiek De gemeente Amsterdam wil de woningverordening wijzigen om daarmee vakantieverhuur vanaf 1 januari 2019 te beperken tot 30 dagen per jaar. Deze maatregel kent geen feitelijke grondslag, lost niets op, is ten nadele van Amsterdammers en moet daarom worden tegengehouden.

Are you looking for a new job and do you like the thought of working for The Friendly Host? Check our vacancy for Customer Happiness Tiger on Vacature Via Ginny! 👇

The Friendly Host zoekt Customer Happiness Tiger The Friendly Host is looking for a Customer Happiness Tiger to join our team. A multitasker, able to manage 75+ accounts at online platforms such as Airbnb, a people-person with the ability to screen guests, answer questions and help provide a smooth booking process for guest, client and office team...

FRIENDLY FACE - ANOUK KOERS

"It's all about the journey"

We are very happy with the newest member of The Friendly Host family! Anouk Koers knows best which elements a good holiday should include, also thanks to her prior job at Travelbird. Very convenient! Read more about Anouk on our team page 👉 https://thefriendlyhost.nl/en/team/ -koers

Maak kennis met het team van The Friendly Host | The Friendly Host Wie is wie en wie doet wat? We stellen je graag voor aan het team van The Friendly Host. Neem een kijkje op de pagina en kom meer over ons te weten!

FRIENDLY FACE - ANOUK VAN DER SLUIS

"Sharing is caring"

Even when guests are grumpy she welcomes them with a smile. Let us introduce you to: Anouk Van Der Sluis. This true ‘Amsterdammer’ proves to have a wide interest and this makes her a perfect match for The Friendly Host. Read more about Anouk on our teampage 👉
https://thefriendlyhost.nl/en/team/ -van-der-sluis

Maak kennis met het team van The Friendly Host | The Friendly Host Wie is wie en wie doet wat? We stellen je graag voor aan het team van The Friendly Host. Neem een kijkje op de pagina en kom meer over ons te weten!

NEW WEEKLY SPECIAL: We will be introducing a Friendly face every week from now on! Nice to see who takes care of your home and guests behind the scenes, right?

"Everything’s gonna be alright!"

We're kicking off with Tim, our founding father! In 2014 he experienced how difficult it was to rent out his apartment on Airbnb while traveling abroad. At least, renting itself was not the problem, but managing and organising everything caused major headaches. The idea for The Friendly Host was born this way. Read more about Tim on our teampage 👉 https://thefriendlyhost.nl/en/team/ -hofstee

NIEUWE RUBRIEK: De komende tijd zullen we elke week een Friendly face introduceren! Leuk om te zien wie er achter de schermen zorgen voor je huis en gasten, toch?

"Alles komt goed!"

We trappen af met Tim, onze founding father! Tijdens een vakantie in 2014 merkte hij hoe lastig het was om zijn woning via Airbnb te verhuren. Althans, het verhuren zelf ging prima, maar de organisatie eromheen verliep een stuk moeizamer. Het idee voor The Friendly Host werd zo geboren. Lees meer over Tim op onze teampagina 👉 https://thefriendlyhost.nl/team/ -hofstee

Last week we experienced our city as tourists and did a super fun scavenger hunt with City Challenge Amsterdam. A little bit of rivalry (just a little bit, of course, we always stay Friendly 😜), nice weather and an adventurous afternoon in the city. Recommended!