Wai Water

Exciting news!!

We know that sometimes the cost of water can be a total pain in the bum am i right?? So this was a no brainer for us!

We're now offering you a variety of payment methods, You can now choose Afterpay as a payment option when you checkout online to make your life a little bit easier.

Need water?

WaiWater is an ESSENTIAL SERVICE and is delivering throughout all levels of lockdown.

We have covid-safe drivers and contactless payment available, and can usually deliver within 24 hours of receiving your booking.

Order online at www.waiwater.co.nz or by calling us on 09-372 2021

🚨COVID ALERT LEVEL 4 🚨

Hello Fellow Waiheke residents.

We hope you are all keeping safe and taking advantage of this unexpected family time. While we all navigate this Delta Variant situation over the next 7 days, please dont panic about your water. As an essential service, you can rest assured that we are here to take care of our communities need and we will continue to deliver any orders we have on the books.
As we’re doing our part to decrease the spread we will no longer be accepting cash payments and ask you all to pay via online banking. Our staff will be wearing protective gear to ensure yours and their own safty this will also mean if you have any requirements around your tank location etc, please ensure to include these details when making your booking rather than approaching our staff.

Thank you from all of us here at the Wai Water team.

Hi there,

currently we are booked through to the end of April and already people are running out of water, please check your supply and if needed make a forward booking as there is availability in May, please dont leave it too late to book (there is no up front payment required) as i dont want you to get into the situation whereby you have to ask for an emergency load when there will be nothing available.

At this time I would like to thank all those who have sent kind messages of appreciation during this time and the past summer season and the stress we all experienced, my crew are taking all precautions to stay safe so when they are on your property please respect their safe space, many thanks.

Steve.

hello waiheke,

While we all navigate this situation these next 4 weeks in such a uncertain time please dont panic about your water. We are an essential service therfore we will continue to deliver any orders we have on the books.
As we’re doing our part to decrease the spread we will no longer be accepting cash payments and ask you all to pay via online banking. Our staff will be wearing protective gear to ensure yours and their own safty this will also mean if you have any requirements around your tank location ect please ensure to include these details when making your booking rather than approaching our staff.

Thank you from all of us here on the wai water team.

The current rains are very welcome for the gardens and taking pressure off deliveries, if you have a booking for the next week or so please check your tanks and see if you need the water or not and you can either cancel the order or push the delivery date out if there is one available send me an email to [email protected] and have a merry xmas and happy new year and thank you for your business and patience during the dry periods, from Steve and all the team at Waiwater and Waiheke Party Ice.

***WATER UPDATE***

Hi everyone,
Due to the rising amount of water demand there is now a 2 week waitlist please be vigilant with your water usage and book your orders ahead of time to ensure you stay within a comfortable water level as we would like to keep urgent deliveries to a minimum this year.

Lastly there has been a small issue with the schools water supply and we have been asked to take care of them until this issue has been resolved if this has an impact on your scheduled order we will contact you as soon as possible and will endeavour to get your water delivery to you as quickly as possible.

With thanks the wai water team.

* * * CANCELLATION POLICY * * *

Cancellations require 24 hours advanced notice, failure to provide such notice will result in 50% call out charge equal of the reserved service amount.

Please understand that when given late notice we may not be able to fill the time allocated and have staff on standby. We understand that due to natural forces adjustments are necessary therefore we respectfully request you give sufficient notice prior to the scheduled delivery.

Hi everyone, these are trying times at present and we are doing out best despite my many plea's over 3 months ago for people to book ahead online this was obviously ignored and now we have a situation whereby we are booked out through to mid march 2017 with many people double booking with other companies. driveways, if i cannot safely negotiate them or if i risk my driver and or truck i will not do that delivery no matter how much you argue with me, i believe that it is your responsibility to ensure that i have an unimpeded access to your tank and the maximum pumping capability of our pumps is 60m so if it is further than that we cannot do it. It looks like we are in for a longer summer period and we are all going to have to be patient and understanding, I'll continue to keep updates going just to let you know where we are. cheers Steve

make sure you're ahead of the rush this summer and book in advance! due to high volumes of calls we are no longer accepting bookings via the phone future bookings must be placed online :)

Hi all due to high demand of water we are currently fully booked until mid January next year this includes our emergency loads we are doing our best to get ahead to provide you all water thank you for your patience

Be sure to keep an eye on your water tanks during peak seasons.

We advise you visit our website www.waiwater.co.nz to order your water hassle free 😊

Wai Water Waihekes leading domestic water supply and wholesale ice supplier.