Eccellentes

Customer Service Representative - GROSS SALARY IS 25-30K
The Customer Service Representative is responsible for direct customer service of non-insurance related products, may provide technical expertise, problem triage, instructions or general non-sales customer support.

Primary Responsibilities:
-Taking inbound calls
-Agent should be able to direct the caller to required website and send the email.
-Pull-up member policy and plan, if there are claims questions or benefit questions, agent to pull-up the number and do a transfer
-Handling and researching issues over the phone
-Utilizing the computer database to verify and document information
-Consistently meeting established productivity, schedule adherence, and quality standards

Contact Numbers: 09300243000 / 09359707075

Operations Supervisor (Assistant Manager / Team Leaders) - SALARY - 45K TO 55K GROSS - TO START asap
•Coordinates, supervises, and is accountable for the daily/weekly/monthly activities of team members
•Sets priorities for the team to ensure task completion and performance goals are met (Quality, Adherence, Service Level, AHT)
•Identify and resolve operational problems using defined processes, expertise, and judgment
•Conduct random monitoring to evaluate quality of calls done by Customer Services Representatives
•Provide coaching and feedback to team members, including formal corrective action
•Conduct annual performance reviews for team members
•Manage and accountable for the development of employees
•Provides expertise and customer service support to members, customers, and/or providers
•Assist Project Manager in generating and analyzing metrics to evaluate if SLAs/goals are being met, and identify corrective actions, if needed

Contact Numbers: 09300243000 / 09359707075