23/09/2026
【成吉思汗高雄館營運終止暨退費公告】
親愛的成吉思汗高雄館會員，您好：
感謝各位會員長期以來的支持與陪伴。因整體營運規劃調整，成吉思汗高雄館將營運至 2026年10月31日晚間23:59止，並自 2026年11月1日起正式終止營業。
在正式終止營業前，會員仍可依原會籍正常入場運動，既有私人教練課程亦可正常預約及執行至2026年10月31日止。
針對會員未使用完畢的會籍、私人教練課程及專屬置物櫃租期，本公司將依未使用期間或剩餘堂數辦理退費，不收取任何違約金或手續費。相關辦理方式如下：
一、退費項目
時間型會籍：
會員可正常入場運動至2026年10月31日營業結束為止；未到期部分將依剩餘期間辦理退費。
私人教練課程：
即日起停止販售新課程；既有私人教練課程仍可正常預約及執行至2026年10月31日止。未使用完畢的課程，將依剩餘堂數辦理退費。
專屬置物櫃：
請會員於2026年10月31日前取回個人物品並完成清櫃；未到期租金將依剩餘期間辦理退費。
以上退費均不收取任何違約金或手續費，實際退費金額將依會員個別契約及使用紀錄核算。
二、退費申請方式
現場辦理
受理期間：即日起至2026年10月31日
受理時間：每日10:00至22:00
辦理地點：成吉思汗高雄館櫃檯
請攜帶本人身分證明文件及本人存摺影本，由現場人員協助辦理。
線上辦理
若不方便親自到館，或於2026年10月31日關館後仍有退費需求，請將會員姓名及聯絡電話寄至退費專用信箱：
[email protected]
承辦人員收到來信後，將主動聯絡並協助後續辦理。高雄館終止營業後，本信箱仍將持續開放，直至相關退費作業完成為止。
三、退款時間
退費申請資料完整且金額確認無誤後，款項將於 10個工作日內匯入會員指定的本人帳戶。
本次營運調整僅限成吉思汗高雄館，其他場館目前皆維持正常營運。
這是一個艱難且遺憾的決定，我們會盡力妥善完成後續退費及相關善後工作，不辜負會員過去的支持與信任。
退費申請初期，現場及線上諮詢案件可能較多，懇請會員給予工作人員一些耐心與包容。再次感謝高雄館會員這些年來的支持、汗水與陪伴。
成吉思汗高雄館 敬上
2026年9月23日
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【Notice of Branch Closure and Refund Policy: Genghis Khan Kaohsiung Club】
Dear Genghis Khan Kaohsiung Members,
We sincerely thank each member for your loyalty and support over the years. Due to internal strategic adjustments, the Genghis Khan Kaohsiung Branch will remain all operations until 11:59 PM on October 31, 2026, and permanently close starting November 1, 2026.
Prior to the official closure, members can continue to access the club normally using their current memberships. Existing personal training (PT) sessions can also be booked and conducted as usual until October 31, 2026.
All unused memberships, PT sessions, and locker rentals will be refunded on a pro-rata basis or according to the number of remaining sessions. No cancellation, administrative, or handling fees will be charged.
Please review the detailed refund procedures below：
1. Eligible Refund Categories
• Time-Based Memberships: Facilities remain open for normal use through October 31, 2026. A pro-rata refund will be issued for the remaining unexpired term of your contract.
• Personal Training (PT) Sessions: The sale of new PT packages is suspended effective immediately. Existing sessions may be booked and completed as usual through October 31, 2026. Refunds will be issued for all unused sessions.
• Locker Rentals: Please clear your locker and retrieve all personal belongings by October 31, 2026. A pro-rata refund will be issued for the remainder of your rental term.
Note: All refunds mentioned above will not incur any termination or processing fees. The actual refund amount will be calculated based on individual contracts and usage records.
2. Refund Application Procedures
Option A: In-Person Application
• Period: Available now through October 31, 2026
• Hours: Daily, 10:00 AM – 10:00 PM
• Location: Front Desk, Genghis Khan Kaohsiung Branch
• Required Documents: Please present a valid ID and a copy of your bank account (or account statement showing the account name and number). Our front desk staff will assist you with the paperwork.
Option B: Email Application
If you are unable to apply in person, or if you are requesting a refund after October 31, 2026, please email your full name and contact phone number to our dedicated team at:
📧 [email protected]
We will contact you promptly to guide you through the process. This dedicated email will remain active following the closure until all outstanding refunds have been fully disbursed.
3. Processing Timeline
Once your documentation has been verified and the final refund amount is confirmed, funds will be transferred to your designated personal bank account within 10 working days.
Please Note: This closure pertains strictly to the Kaohsiung Branch. All other Genghis Khan branches will continue to operate as usual.
This was an exceptionally difficult decision to make. We are fully committed to ensuring that all refunds and administrative transitions are handled smoothly, transparently, and respectfully.
Due to anticipated inquiry volumes during the initial phase, both at the front desk and via email, we kindly ask for your patience and understanding. Once again, thank you for your energy, dedication, and companionship at the Kaohsiung Branch throughout the years.
Sincerely,
Genghis Khan Kaohsiung Branch
September 23, 2026
