09/10/2026
When something in your business isnât working, itâs really easy to assume you need to add something. Maybe you need a new strategy, another person on the team, better software, a new initiative or, heaven forbid, another meeting. đ
Before adding anything, I like to take a good look at whatâs already happening in the business.
One framework we used in our franchise business was built around four simple questions:
đ What is WORKING? Amplify it.
đ What is BROKEN? Fix it.
đ What is MISSING? Create it.
đ What is CONFUSING? Clarify it.
I love these questions because they force you to slow down and really look at whatâs going on. And when youâre running the business every day, that can be harder than youâd think!
Youâre close to the team, the customers, the systems and all the little problems that pop up along the way. Sometimes youâve worked around an issue for so long that the workaround just feels normal. đ
Then someone asks the right question and suddenly you see it completely differently.
Those are some of my favorite moments when Iâm coaching founders. You can almost SEE the shift happen when something clicks and they realize, âOhhhhâŚTHATâS what we need to work on.â đ I call those the AHA moments, and I never get tired of them.
If something in your business has been feeling harder than it should lately, take a few minutes and walk through these four questions with your team. Get curious about the answers before deciding what to do next.
There may already be a clue sitting right in front of you.
And if these questions donât bring you your AHA moment, comment CLARITY and letâs see if we can get you there together. đ Iâll send you the link to schedule a complimentary Clarity Call, and we can talk through whatâs feeling stuck and where you want to go next.