Destination Motivation

🎉 Three incredible people. One big milestone. Today, we’re celebrating ONE YEAR with three amazing members of the Destination Motivation team!

Brett Thornton — President
Brett came in and got to work — building systems, empowering the team, and raising the bar on what it means to deliver for our clients. His leadership sets the tone for everything we do.

Trina Pool — Revenue Operations Manager
Trina works behind the scenes to make sure our operation runs smarter every day — aligning people, processes, and platforms so our clients get the best experience possible. The foundation she’s built this year is something we’ll grow on for a long time.

Kirsten Westerfield — Customer Service
Kirsten is one of the friendly voices our clients and their customers count on. She makes sure every homeowner has a great experience from the time they receive their Vacation Voucher all the way to their trip. That’s the promise we make — and she helps us keep it.

Brett, Trina, Kirsten — thank you for an amazing first year. We’re so glad you’re part of the team. Here’s to many more! 🚀🌴

Most home improvement companies are still selling products.

Homeowners are buying experiences.

That gap is where deals are won and lost.

Today’s customer is not making decisions based only on specs, warranties, or even price. They are choosing the option that feels best to move forward with.

In a slower market, that matters even more.

When every quote looks similar, logic leads to hesitation. Emotion drives action.

The companies pulling ahead right now understand this shift. They are not just selling windows, roofs, or bathrooms. They are pairing the project with an experience that creates excitement, anticipation, and a story the homeowner will remember.

That is what makes an offer stand out.

If your team is still competing on product and price alone, you are playing a harder game than you need to.

We broke this down in more detail here: [https://www.increaseoursales.com/posts/experience-economy-home-improvement]

"We are in the process of replacing all the windows in our home, about eighteen in total, so it’s a pretty big project for us. Our current windows are simply old, and a few are even broken, so it was definitely time for an upgrade. We came across Window Nation online, and their high ratings immediately caught our attention. From the very beginning, the experience was great.

The representative who came out was extremely knowledgeable, professional, and took the time to explain everything clearly, which made us feel confident in our decision. One of the most exciting parts of the experience was hearing about the Vacation Voucher. We absolutely love to travel—especially to national parks—and truly believe there is nothing more beautiful than exploring this country. The Voucher gives us something special to look forward to, not only allowing us time to plan a meaningful trip, but also encouraging us to get out and see even more of what America has to offer. It’s such a thoughtful and generous incentive, and honestly, it adds an extra level of excitement to the whole process. It definitely puts you in the mindset to start planning your next adventure, and I'm so appreciative of Window Nation for giving me this gift." -Scott P.

Welcome Keith Hayes, who just joined the Destination Motivation team as our newest Customer Service Representative. A native of the DC-Metro area, he currently resides in Las Vegas. He’s an outdoors guy, who loves fishing, hiking, swimming - basically everything under the sun!

Every Vacation Voucher we put in a homeowner’s hands carries a promise. A real trip. A real memory. A real reason they’re glad they said yes. It’s Keith’s job is to make sure that promise gets delivered.

3,600+ five-star google reviews prove we take that seriously. Our Customer Service Team is the reason that number keeps climbing.

Welcome to the team, Keith. Let’s keep making dreams come true.

DESTINATION Award Winner 🏆✨

Congratulations to Victoria, this month's DESTINATION Award Winner! Since joining our team as a Client Success Manager earlier this year, Victoria has truly hit the ground running. She has stepped in wherever needed - from attending trade show events and running demos to taking over accounts and supporting some of our largest clients.

Her ability to grow relationships, expand business opportunities, and consistently deliver exceptional support has made a huge impact in such a short time. Beyond her hard work and dedication, she is also incredibly great to work with, making this an easy choice for this month’s recognition.

Congratulations, Victoria, and thank you for everything you do! 🎉

This Memorial Day Weekend, we pause to give gratitude. 🇺🇸

Memorial Day is more than the unofficial start of summer. It's a moment to stop, reflect, and honor the men and women who gave everything so that the rest of us could live, travel, and build the lives we love.

At Destination Motivation, our entire mission is built around the belief that experiences matter. That time spent with the people you love, in places that take your breath away, is one of life's greatest gifts. That gift exists because of the sacrifices made by so many who never got the chance to take that trip.

To every veteran, active service member, and Gold Star family we say thank you.

Wishing everyone a meaningful and safe Memorial Day weekend. 🙏

"After hearing about Erie Home through ads on the Nextdoor app, I decided to reach out to get a quote for my roof installation project. Shortly after, they sent one of their sales representatives to my house to walk me through everything. During the presentation, I was thoroughly impressed by the quality of the materials and the way the sales representative explained everything to me. The information was clear and thorough, which helped me feel confident that they could provide the quality roof I needed. When they also mentioned that the company would be giving me a Vacation Voucher, I was really excited to hear that I would be getting such a fun incentive! I chose the Condo Vacation Voucher option and plan to use it for a special trip for my upcoming anniversary! After hearing that Erie Home offers so much value and quality with their projects, I felt that reaching out to other companies would be unnecessary, so I decided to move forward right away. Overall, this entire experience was very positive and I would totally recommend Erie Home to others." -Jerry L.

We are proud to recognize John Foley, National Director of Sales at Long Home, as this month's S.O.A.R. Winner for his leadership, dedication, and commitment to excellence.

The S.O.A.R. Partner Award recognizes individuals who embody the values that drive strong partnerships and lasting success:

Success – Driving results and creating winning outcomes.
Outcome – Staying focused on delivering real impact.
Alliance – Building partnerships through integrity, trust, and collaboration.
Reliable – Consistently showing up, following through, and raising the bar.

Congratulations, John! 🎉