Dive Missoula

IMMEDIATE ACTION REQUIRED

Dear Apeks Purchaser:
HEAD Watersports, as distributor and importer of Apeks products in the United States, Canada and Caribbean, is conducting a voluntary safety recall in coordination with the manufacturer, Apeks Marine Equipment Ltd.

PRODUCTS AFFECTED:
The recall concerns the following Apeks second stages and octopuses:
XL4
XL4+
OCEA

Affected serial numbers: 250402212 to 260402893, inclusive.

REASON FOR RECALL:
Performance testing identified that certain affected second stages do not meet the requirements of the EN 250 safety standard.

A defect in the spindle mould tool has allowed the spindle assembly to be installed incorrectly. Under demanding diving conditions, particularly at depths exceeding 45 meters, this can restrict the flow of breathing gas, posing a risk of inadequate air supply to the diver at depth.

Affected regulators must NOT be sold or used, at any depth, until they have been inspected and, if necessary, repaired.

ACTION REQUIRED: Please take the following steps immediately:

Stop sale and distribution: Remove all affected units from sale, rental, demonstration and distribution.
Follow the recall procedure: Inspect and process all affected units according to the official recall and service instructions available here: https://oms.mares.com/oms4/index.html? #!/documents/documents/1de4e48e-cd5c-42b1-b991-4b556f725d55
Check your stock: Identify all XL4, XL4+ and OCEA second stages with serial numbers between 250402212 and 260402893, inclusive.
Inform your customers: Contact customers who may have purchased an affected regulator and instruct them to stop using it immediately and return it for inspection.
Display the consumer recall notice: Place the supplied end-user recall notice in a clearly visible location in your store for at least 12 months, or until you receive further instructions. If you also sell Apeks products through your website, social media channels, newsletters or other online platforms, please publish the recall notice there as well.

Customers whose serial number falls outside the affected range may continue using their regulator. Anyone who is unable to verify the serial number must stop using the regulator until it has been inspected and, where necessary, repaired in accordance with the official recall procedure.

We apologize for the inconvenience and appreciate your immediate cooperation.

Kind regards,

HEAD Watersports
in coordination with
Apeks Marine Equipment Ltd

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