LaborFirst

LaborFirst LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members.

Our personalized service model drives cost efficiencies while improving member engagement, satisfaction, and outcomes. For 20 years, LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members. No organization serves the unique needs of Labor like LaborFirst. LaborFirst serves 450+ groups and over 375,000 Medical and Pharmacy

lives across all 50 states. Our clients are hundreds of labor unions, public sector entities, higher education, and commercial organizations. We partner with all major national health carriers, and brokers and consultants, to drive value and improve outcomes for plan sponsors and their members.

Today, we pause to remember the lives lost on September 11, 2001.We honor the bravery of the first responders, the resil...
09/11/2026

Today, we pause to remember the lives lost on September 11, 2001.

We honor the bravery of the first responders, the resilience of those affected, and the workers who helped rebuild and restore hope in the aftermath.

We will never forget.

Labor Day is a reminder of the strength, solidarity, and impact of working men and women across the country.For more tha...
09/07/2026

Labor Day is a reminder of the strength, solidarity, and impact of working men and women across the country.

For more than 20 years, LaborFirst has been proud to serve union members and their families. We understand the unique needs of labor because supporting labor is at the heart of everything we do.

Today, we celebrate the contributions of the members who build, protect, teach, and help our communities every day.

Happy Labor Day from all of us at LaborFirst.

For the last three years, we have highlighted our Member Advocates in a summer Spotlight Series. In each Spotlight, Advo...
09/02/2026

For the last three years, we have highlighted our Member Advocates in a summer Spotlight Series. In each Spotlight, Advocates share a story or thoughts on how they have made a meaningful impact on the health and emotional wellbeing of members. These Spotlights capture the human side of our service model and truly represent our phenomenal team.

The full collection of Spotlights is now available:
https://laborfirst.com/blog/spotlighting-member-advocates-and-their-impact/

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advoca...
08/11/2026

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Anthony, have a meaningful impact on the lives of members every day. In this spotlight, Anthony answers the question, “How do you personally connect with our members to build trust during your interactions?” Thank you, Anthony!

Our advocacy has earned a 90+ Member NPS every month since May 2022.

Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

In 2025, our Service team completed 377k health plan enrollments. We make the process as seamless and stress-free as pos...
07/29/2026

In 2025, our Service team completed 377k health plan enrollments. We make the process as seamless and stress-free as possible for both clients and their members.

+ Every client is paired with a dedicated team that sends member mailings, answers eligibility and enrollment questions, and handles billing and reporting.
+ Every member has a dedicated phone number to an Advocate team that provides on-going education and guidance on Medicare benefits and proactive issue resolution.

If you are a union or employer that sponsors retiree benefits, let us take care of the heavy lifting.
Learn more at https://laborfirst.com/solutions/retireefirst/group/

Nothing brings people together quite like ice cream. 🍦This week, we treated our teams on both sides of the country to a ...
07/24/2026

Nothing brings people together quite like ice cream. 🍦

This week, we treated our teams on both sides of the country to a well-deserved summer pick-me-up! Our New Jersey office enjoyed a visit from the iconic Mr. Softee truck, while our Arizona team cooled off with an in-office ice cream bar.

No matter the location, taking time to celebrate our people is always worth it. Here's to great teams, great work, and a few extra sprinkles along the way. 💙

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advoca...
07/08/2026

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Maria, have a meaningful impact on the lives of members every day. They solve issues, answer questions, simplify benefits, and build strong relationships. Thank you, Maria, for your compassion and dedication to our mission at LaborFirst!
Our advocacy has earned a 90+ Member NPS every month since May 2022.
Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

We’re kicking off summer by showing appreciation to our amazing team with lunch from Grilly Cheese and Sapori Di Marisa ...
06/25/2026

We’re kicking off summer by showing appreciation to our amazing team with lunch from Grilly Cheese and Sapori Di Marisa ! Nothing says summer like great food, good vibes, and even better people.

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair ma...
05/28/2026

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair massages and aromatherapy to salads and smoothies, it was a great opportunity for our team to take a break, recharge, and connect with one another.

We’re proud to support the health and well-being of our employees and create moments that encourage balance, connection, and a little fun during the workday. Thank you to everyone who helped make the event such a success!

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to prov...
05/27/2026

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to providers, pharmacies, and government agencies on the members’ behalf. After a case is resolved, Advocates always make a completion call to the member to close the loop and ensure satisfaction.

In 2025, our Advocates closed over 303,500 member cases. This performance highlights the value of dedicated Member Advocacy Services. We take care of retirees with expert support and reduce call volume to plan staff and insurance carriers.

Address

1000 Midlantic Drive, Suite 100
Mount Laurel, NJ
08054

Opening Hours

Monday 9am - 6:30pm
Tuesday 9am - 6:30pm
Wednesday 9am - 6:30pm
Thursday 9am - 6:30pm
Friday 9am - 6:30pm
Saturday 9am - 6:30pm
Sunday 9am - 6:30pm

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