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Action COACH St Louis West Helping business owners in St. Louis, MO grow profits, build better teams, and reclaim time. Let's turn your dreams into measurable success! 🚀

10/11/2026

Someone in my networking group got contacted this week.

The pitch was that they could scale his business to fifteen million.

More likely a private equity type company.

That is not really the theme of his organization or what they stand for.

They are there to add value to their customers and provide fair pricing.

He was not interested, but they were pushy, they talked him into the whole dog and pony show, and he spent an hour on it and came away disappointed.

Be cautious when people come selling magical formulas.

Here is the test that matters more than the pitch deck.

If you have a business and you have to run it every day of your life, you do not have a business.

You have a job.

You have to get that into a repeatable process, with people under you who can get the work done, people who are fixing the processes, and people who are driving it.

That is when private equity or other investors are actually looking to invest in you.

Until then the meeting is not an offer.

It is a sales call, and you are the product being qualified.

Have you been approached about selling, and how did you handle it? Would love to hear your thoughts, drop in the comments 👇

10/09/2026

A lot of the people I talk to have QuickBooks, but they have never activated it.

They have never connected it to their credit card account, and they have never connected it to their bank.

All of these things can be automated.

Once you train it for a couple of months, it auto-classifies the recurring bills and it automates the majority of that work.

But sometimes flipping on technology happens too soon and the steps are never looked at.

There is always a now, a next, and a future.

What do you have now, what is the process we need to fix, and what is the future state.

That next part is hard, because it is 15 to 45 days and can run up to three months.

You have to run manual and automated at the same time until you are accurate.

Book a 15-minute discovery call to talk through your setup.

If you have a bad manual process and then you automate it, you have just pulled the cord on a much faster chaotic proble...
10/07/2026

If you have a bad manual process and then you automate it, you have just pulled the cord on a much faster chaotic problem.

It is not the people doing things wrong.

It is people not being familiar with the process that was set up.

Do the root cause analysis and fix the step first.

Book a strategy session and we will start there.

10/05/2026

Gen X and above have the home, the assets, and the things that need to be repaired.

They are happy to pay for that.

They just want to make sure someone shows up who is professional, and they do not always complain about the price.

That is the customer most businesses are quietly losing.

Not on price, and not on quality of work.

They are losing them in the gap between the first call and the first callback.

Younger customers are glad to do everything by text and automation.

But the customer with the assets wants to know that a human being has it and it is on some kind of schedule.

An hour is fine.

Silence is not.

Being patient with those customers will pay off dividends, because they are the ones with the money to spend and the property that needs the work.

The irony is that the fix is not expensive.

It is acknowledgment, then a schedule, then a human voice.

Which customer segment drives most of your revenue, and how fast do they hear back from you? Share your thoughts in the comments below 👇

I would increase prices on the new customers who come in versus the recurring ones.Then move your loyal customers up CPI...
10/03/2026

I would increase prices on the new customers who come in versus the recurring ones.

Then move your loyal customers up CPI plus one.

Businesses hold back for years, then hit everyone with one inflated increase, and it hands them to the startup in your market.

Most customers will not think twice about a short letter.

Book a strategy session to price it right.

10/01/2026

If you have a business and you have to run it every day of your life, you do not have a business, you have a job.

You have to get that into a repeatable process.

That is when private equity or other investors are looking to invest in you.

You need people under you who can get the work done, people who are fixing the processes, and people who are driving it.

When I work with clients we do a 13-week planning session, and four of those equals fifty-two weeks a year.

One week out of every thirteen should be time off.

Then we measure which quarter you can actually go on vacation without spending all your time on your phone.

That is the first litmus test.

Better yet, let me talk to your spouse, because they will tell me exactly how much time you spend on your phone.

In small businesses, the phone either rings or it does not.It is five calls at one time, or no calls for two hours.So us...
09/29/2026

In small businesses, the phone either rings or it does not.

It is five calls at one time, or no calls for two hours.

So use AI as a force multiplier, not a replacement.

Let it get the name, address, phone number and email, then have a human call back fast.

Book a strategy session if you want to implement it the right way.

09/27/2026

A lot of the jobs that get automated are jobs people do not really love to do.

We used to mail physical checks.

Nobody loved taking the check to the bank and standing in line to cash it.

Does anyone really enjoy opening an envelope, stamping the check, and processing it by hand?

That work did not disappear because a company decided to be ruthless.

It disappeared because it was repetitious, and repetitious work is the first thing that moves.

It is going to happen.

You are going to do it, or your competitors are going to do it, and they are going to be better, faster, and cheaper, and they will cut expenses that way.

But the conclusion most people draw from that is the wrong one.

The point is not to shrink.

The point is to move that time somewhere it compounds, which is customer engagement and business development.

If someone in your back office is spending their week on work that a trained system could classify automatically, the question is not whether you still need them.

The question is what job they should actually be doing.

Which repetitive task in your business would you automate first? Share your thoughts in the comments below 👇

If you have a bad manual process and then you automate it, you have just pulled the cord on a much faster chaotic proble...
09/23/2026

If you have a bad manual process and then you automate it, you have just pulled the cord on a much faster chaotic problem.

The job goes through the same steps either way.

I have a client in the construction industry, and it comes in as a lead, the proposal goes out and moves to the proposal board, it waits at least two weeks, someone signs it, and then you order materials.

Materials come in, you schedule the work order, the work gets done, pictures go to the client, the final bill goes out, the customer pays, and accounts payable closes

There are a lot of steps in there, and if they are set up incorrectly you are going to have a lot of frustration.

Then you are going to blame a system that has ones and zeros and is only doing what you told it to do.

So go look at the processes you have first.

It is not the people there who are doing things wrong.

It is people not being familiar with the process that was set up, and you may have had a vendor set it up years ago.

Do the root cause analysis to fix those steps, and once you fix the step it works wonderfully.

Then you run manual and automated at the same time and train it until you are 99.9 percent accurate.

Automations are great as long as they work.

Book a 15-minute discovery call and we will map out where your process is actually breaking.

09/21/2026

AI is the least intelligent that it is today.

It will be more intelligent tomorrow.

So the tool you rejected six months ago is not the tool you would be evaluating now.

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1001 Boardwalk Springs Place Suite 111
O'Fallon, MO
63368

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