"I don't know my insurance. My parents aren't texting me back. I'll just mark self-pay."
That scenario plays out across front desks every day, and it's costing organizations more than they realize.
Run coverage discovery before the patient leaves—or better, before they arrive. AI and automation agents can screen every patient for additional coverage automatically. When a college student walks in thinking they're uninsured, the system surfaces the plan they're on under their parents, adds it to the account, and removes the friction entirely.
No awkward conversation. No avoidable self-pay AR piling up six months later when you're chasing them through collections.
RCM leaders who've implemented this see a meaningful reduction in misidentified self-pay, and patients actually appreciate it. They came in for care.
Evan Martin, VP of Revenue Cycle at ZoomCare, makes the case: screen everyone. The ones who look insured, the ones who don't, the ones you're pretty sure about everyone. If your current workflow doesn't make that automatic, ask why not. Usually the answer is workflow friction, not lack of intent; and that's fixable. The gap between "we should check" and "the system checks" is where revenue walks out the door.
Watch the full session → https://na2.hubs.ly/H06P5cX0
Infinx Healthcare
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Infinx delivers technology-led patient access and revenue cycle outcomes for healthcare providers. www.infinx.com
Infinx provides AI-powered patient access and revenue cycle management (RCM) solutions for healthcare providers. Leveraging artificial intelligence, machine learning, automation and advanced analytics with our expert team of certified billing specialists, we deliver solutions that increase reimbursements and improve cash flow for their organization. Backed by forty years of consistent innovation in the Tandon Group of companies, Infinx is a trusted partner for the healthcare industry.
07/20/2026
Extracted document data becomes valuable when it drives the next revenue cycle action.
Join us Thursday, July 23 at 9 AM PT, 11 AM CT, and 12 PM ET for Infinx Office Hours: Beyond Extraction and Into Trusted Revenue Cycle Action, featuring Charu Nevatia, Associate Vice President of Automation at Infinx Healthcare.
Healthcare organizations can reduce manual burden, improve visibility, and build workflows that support exception-based work. How? By connecting AI-enabled automation to trusted technology infrastructure that performs reliably when it matters.
Bring your questions for the live Q&A.
👉 Register now: https://na2.hubs.ly/H06MQ010
07/17/2026
Infinx is proud to be a Silver Sponsor at the 2026 Louisiana Hospital Association Annual Meeting & Summer Conference, July 20-22 in Orange Beach, AL.
Tim Anderson, Executive VP of RCM Services, and Paul Hancock, Senior Account Executive, will be onsite taking 1:1 meetings with Louisiana hospital finance and revenue cycle leaders.
If you're dealing with authorization delays, recurring denials, or documentation gaps that slow reimbursement, let's talk. No booth, no pitch; just a focused conversation about the challenges Louisiana hospitals are facing and how we're helping solve them.
Limited meeting slots available. Book time with Tim or Paul: https://na2.hubs.ly/H06LkVW0
07/15/2026
Billing inquiries that take 10-14 days to resolve frustrate patients, age your A/R, and drain your staff.
An imaging network with 175+ centers faced this exact problem. Their offshore contact center couldn't answer basic billing questions, pushing nearly every patient call back to onshore teams as an "escalation."
What changed: They partnered with Infinx to replace their vendor with billing-trained contact center agents integrated directly into A/R, coding, cash posting, and compliance workflows; agents who resolve patient inquiries on first contact.
The results:
- 10-14 days → 2-3 days resolution time
- 70%+ reduction in transfers
- 87.9% patient satisfaction (CSAT)
- $1M in annual cost savings
Patients got answers faster. Staff stopped drowning in escalations, and disputed accounts that used to age for two weeks now resolved in 2-3 days; accelerating cash flow by 7-11 days.
Contact centers without RCM expertise create bottlenecks across your entire revenue cycle; slowing resolution, frustrating patients, and aging A/R.
👉 Read the full case study: https://na2.hubs.ly/H06H3J80
If your contact center can't explain an EOB or validate a refund without escalating, what's that really costing you?
07/13/2026
CMS-0057 and HTI-4 are moving prior authorization toward electronic workflows.
But here's what providers actually need to know:
Most vendors will say they're compliant. That doesn't mean your workflow is ready.
Payer-by-payer variation is real. Some will adopt the standards quickly, others will take years. Your EHR may support the APIs, but that doesn't tell you which payers are actually using them or what happens when documentation requirements differ across plans.
The transition will be messy. Providers will run hybrid workflows (some payers electronic, others still portal-based or manual) for longer than anyone wants to admit.
Office Hours: CMS-0057 and Prior Authorization Readiness
Thursday, July 16, 2026
11:00 AM PT / 1:00 PM CT / 2:00 PM ET
Aarthi Sivaraj, Senior Director, Product, Product Dev Patient Access at Infinx, will break down what these regulations actually mean inside the daily prior authorization workflow.
What we'll cover:
→ How CMS-0057 and HTI-4 work together across payers, EHRs, and vendors
→ Where workflow impact shows up: requirement discovery, documentation, submission, status tracking, follow-up
→ What to ask your EHR, prior authorization vendors, clearinghouses, and technology partners
→ How to prepare over the next 6, 12, and 18 months
The goal: understand what vendor readiness actually means before your team is caught between two systems.
Register: https://na2.hubs.ly/H06DcmL0
25-30% of your denials trace back to eligibility and authorization failures at scheduling.
Most health systems know this. Few do anything about it until the denials are already stacking up in work queues.
Jon Vitiello, CFO at St. Luke's Health, calls this "the highest impact move" a CFO can make: shift eligibility and financial clearance as far upstream as possible; ideally at the point of scheduling. Verify coverage, confirm authorization requirements, and generate patient estimates before the patient ever arrives. You eliminate rework, collect patient responsibility upfront, and reduce back-end AR work.
The key? Make it a hard stop in the scheduling workflow. "When schedulers become overwhelmed with volume, it doesn't become optional for them and start to slip," Jon says. "It's hardwired in there."
Watch the full conversation with Jon Vitiello, CFO at St. Luke's Health, on how to shift eligibility and authorization upstream; before denials ever happen. 👇
https://na2.hubs.ly/H06BcZK0
07/08/2026
Is your hospital leaving millions in revenue on the table?
A Colorado regional acute hospital was. Manual workflows and incomplete charge capture were costing them real money every day; missed charges, reimbursement gaps, revenue walking out the door.
The fix: We audited 100% of their prior 12 months of claims using our ChargeView platform. Not a sample. Every single claim.
What we found:
- $2.5M–$3.7M in annual net revenue improvement
- 1.50%–2.25% revenue lift
- 15–30 operational initiatives that could be resolved immediately
The engagement was fully contingent. Zero upfront cost. No IT burden on their team.
"The biggest concern in selecting a consult partner to provide needed help is trust. Infinx has proven to be a company of ethics who puts what is good for my organization first. They provide a level of performance transparency rarely seen, and simply stated, they have delivered on their promises."
— Client CFO
If you're a regional or community hospital, this case study shows how comprehensive claim auditing uncovers revenue you didn't know you were losing.
👉 Read the full case study: https://na2.hubs.ly/H06xsRY0
07/06/2026
Mergers and acquisitions may bring organizations together on paper, but revenue cycle operations rarely align automatically.
Different workflows. Different systems. Different payer processes. Different reporting structures. Different team cultures. And through it all, cash flow still has to be protected.
Join us for the next Infinx Office Hours, Merging Organizations Without Breaking the Revenue Cycle, on Thursday, July 9, 2026, at 10:00 AM PT / 12:00 PM CT / 1:00 PM ET.
Stuart Newsome will be joined by Andrew Kuzman, Chief of Staff at Infinx, for a practical conversation about what healthcare and RCM leaders should understand when revenue cycle operations are involved in mergers, acquisitions, or broader organizational consolidation.
Register here: https://na2.hubs.ly/H06vrxJ0
07/02/2026
We're proud to share that Infinx has been named the top-scoring vendor in the KLAS Revenue Cycle Prior Authorization segment with an overall score of 90.1; placing us above both the segment average (85.8) and the broader software average (83.1).
This recognition reflects feedback from healthcare organizations using our prior authorization solution, and we scored above the segment average across every category KLAS reported; including partnership, support, solution capabilities, and long-term value.
What makes this especially meaningful:
✅ 96% of customers would buy Infinx again,
✅ 89.6% include Infinx in their long-term plans,
✅ Provider feedback highlighted responsive communication, strong partnership, and measurable operational impact.
"Our purpose is to strengthen healthcare organizations so they can focus on delivering care," said Jaideep Tandon, Chairman and CEO of Infinx. "Feedback from our customers is one of the most important ways we measure whether we're living up to that promise. We're proud of this recognition, and even more committed to continuing to earn it."
Prior authorization remains one of the most resource-intensive areas of patient access. These results reflect the voice of customers doing this work every day, and we remain focused on helping organizations accelerate authorizations while maintaining transparency, accountability, and human oversight.
Read the full announcement: https://na2.hubs.ly/H06szl30
Most op notes document what happened.
The ones that actually protect you document what was intended, what changed intraoperatively, and why.
That distinction matters more than most surgeons realize. Payers want to understand the clinical rationale for the deviation. Without it, you're getting a denial and working an appeal that could have been avoided.
What Danelle Newman, Director of Patient Access at OSS Health, built is worth paying attention to:
→ Surgeons dictate the "intended vs. performed" narrative directly in the op note
→ The circulating nurse flags the change in real time across departments
→ The back-end team puts a hold on the claim before it drops
→ They call the payer the same day
That same-day window is everything. Many carriers won't allow adjustments after the fact. You have to catch it before the bill drops or you're in appeal territory.
The op note isn't just clinical documentation. It's the first line of defense for your revenue.
How are your surgeons currently documenting intraoperative changes, and is your RCM team seeing it in time to act?
👉 Watch the full Office Hours conversation with Danelle Newman and learn more strategies for reducing denials and protecting revenue: https://na2.hubs.ly/H06nGBh0
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