Infinx Healthcare

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Infinx delivers technology-led patient access and revenue cycle outcomes for healthcare providers. www.infinx.com

Infinx provides AI-powered patient access and revenue cycle management (RCM) solutions for healthcare providers. Leveraging artificial intelligence, machine learning, automation and advanced analytics with our expert team of certified billing specialists, we deliver solutions that increase reimbursements and improve cash flow for their organization. Backed by forty years of consistent innovation in the Tandon Group of companies, Infinx is a trusted partner for the healthcare industry.

10/27/2026

The fax arrived. The referral still isn’t ready to schedule.
Every manual step between receipt and scheduling readiness adds work for staff and can delay patient access.

Across recent provider conversations, we heard how that work accumulates:
- A health system opens and indexes electronic faxes, enters the information into its EHR, and registers new patients before handing the referral to scheduling.
- An ambulatory organization re-enters faxed or PDF referral data into a portal, then passes the case to an authorization team.
- At a therapy organization, referrals reach a document repository, where front-desk staff still review and process each one.

Each handoff depends on someone turning the document into information the next team can use. Missing details and manual routing can leave referrals waiting across inboxes and workqueues.

Infinx Document Capture Plus uses AI to classify incoming documents, extract and validate key data, and route it to the appropriate workflow. Exceptions go to human review, with Infinx specialists available for work that requires judgment or follow-up. This helps reduce manual handling and downstream rework so teams can move referrals toward scheduling readiness sooner.

How long does a referral spend in your organization between arriving and becoming ready to schedule, and who owns that interval?

See how Infinx Document Capture Plus helps move referrals from receipt to scheduling readiness:
https://na2.hubs.ly/H08FMjV0

10/26/2026

Recurring denials and aging A/R tie up cash while your team spends more time on follow-up.

Heading to the HFMA Greater Heartland Fall Conference? Bring one revenue cycle challenge to Infinx’s Scott Cook, VP of Business Development, at booth #2 in Kansas City, October 28–30th, 2026.

Infinx combines AI-driven workflows, automation, and experienced revenue cycle and charge capture specialists to help providers reduce manual work and accelerate reimbursement. Book time with Scott to examine where your process is slowing down and which improvement deserves attention first.

Request a meeting: https://na2.hubs.ly/H08DvqF0

10/23/2026

There is no universal remedy for a stalled referral workflow.

One organization may need to change how incoming information is reviewed and assigned. Another may need a more consistent path for routine work. Incomplete referrals and payer-specific requirements will still require knowledgeable intervention.

The right solution starts with a more basic question: What is preventing the next person from acting?

Next week, “The Connected Front Office: From Referral to Scheduled Care” will examine how providers can uncover the source of delay before deciding how to solve it.

Wednesday, October 28th, 2026
11 a.m. PT | 1 p.m. CT | 2 p.m. ET

Register to join us live: https://na2.hubs.ly/H08zrkp0

10/21/2026

Thank you to the healthcare leaders who connected with Scott Cook, Infinx VP of Business Development, last month at the South Dakota Association of Healthcare’s 100th Annual Convention in Sioux Falls.

We were proud to participate as a Silver Sponsor in this milestone event.

Healthcare finance leaders are managing prior authorization work, preventable denials, aging A/R, and unpredictable cash flow. These pressures affect financial performance and leave teams with less capacity for patient care and strategic priorities.

Infinx brings AI agents, automation, and healthcare-trained revenue cycle experts together across existing workflows to help providers reduce denials, accelerate cash, and free staff capacity for higher-value work.

Learn more about Infinx’s approach to revenue cycle performance: https://na2.hubs.ly/H08xGFq0

10/20/2026

Revenue cycle automation needs a clear plan for handling exceptions.

An automated eligibility check can return conflicting information that requires staff research. Someone still has to own the case, resolve the discrepancy, and move it forward. A faster response leaves that work unfinished.

For revenue cycle leaders, the practical starting point is to define those handoffs: who takes responsibility, what information they need, and when specialist judgment is required. That gives automation a clear role within the workflow.

In the article, one rural Midwest hospital combined EHR integration with standardized billing, cash, and denials procedures. Unbilled claims declined 30%, and billing time fell from 16 days to 12.

Those are the kinds of operating results that should guide the next automation investment.

Infinx’s VP of RCM Insights, Stuart Newsome examines how workflow design and exception handling influence revenue cycle performance in Becker's Hospital Review.

Read the article: https://na2.hubs.ly/H08wNqd0

10/20/2026

What does an innovation partnership really look like in patient access?

For Kenn Judd, VP of Patient Access, East Coast at RadNet, the answer has evolved over time.

In the next Office Hours, Kenn joins me to talk about how RadNet’s approach to prior authorization changed as the organization grew, how he thinks about the role of his internal team, and what it takes for an operational relationship to become something much more integrated.

We’ll get into how the work used to be structured, what changed along the way, and why the right partnership can become part of the operating model itself.

Building an Innovation Partnership
Thursday, October 22, 2026
11:00 AM PT | 1:00 PM CT | 2:00 PM ET

Register to join us live: https://na2.hubs.ly/H08vdMm0

10/15/2026

The revenue cycle leader evaluating an AI solution may also be the person responsible for implementing it.

Colene Hickman, Revenue Cycle Director at Southern Coos Hospital & Health Center, puts that capacity challenge plainly: “I’m over a lot. I’m also the resource for implementation.”

Her team already uses an AI phone agent and Epic’s denial tools. Those tools help assess whether a payer has paid for a service before and how often similar denials are overturned, giving staff better information to decide which accounts deserve their time.
Getting each solution working well takes time and resources that a nonprofit hospital has to stretch.

For leaders planning their next AI investment, implementation capacity belongs in the business case. Who will own the rollout, support the team through workflow changes, and measure whether the technology is improving collections and freeing staff for work that requires their judgment?

At Infinx, we bring together AI, operational support, and revenue cycle expertise to help providers turn those investments into better financial outcomes.

Hear Colene’s perspective in this clip, then listen to the full Revenue Cycle Optimized episode: https://na2.hubs.ly/H08qg3W0

10/15/2026

Someone checks the shared folder. Someone opens and renames the document. The information is entered into the EHR and routed to the next queue.

The work gets done, so the workaround becomes accepted as part of the workflow.

Its cost appears later, when the patient is still waiting and the teams responsible for financial clearance or prior authorization have less time to complete their work.

A referral can be present without being ready to move.

Join us October 28 for "The Connected Front Office: From Referral to Scheduled Care" as we examine the hidden work between receiving a referral and scheduling the patient: https://na2.hubs.ly/H08qbhX0

10/14/2026

Infinx supports the South Texas HFMA 2026 Annual Symposium through our annual HFMA Texas sponsorship of the Lone Star, Gulf Coast, and South Texas chapters.

Join us October 18–20th, 2026 at Embassy Suites by Hilton San Antonio Landmark. Meet Scott Cook, VP of Business Development at Infinx, to discuss reducing denials and improving cash flow by combining AI agents with revenue cycle expertise. Explore where automation can free up your team’s time.

Book a meeting with Scott Cook: https://na2.hubs.ly/H08mlvv0

10/13/2026

The front office has changed. Has your strategy?

Patient access is no longer just a collection of separate tasks. Eligibility, authorization, scheduling, financial clearance, and other workflows increasingly need to work together if organizations want to reduce rework and protect financial performance.

Join Lindsey Nelson, Product Marketing Manager at Infinx, for the next Office Hours as we explore how the Patient Access Services model is evolving and why a more connected front office matters.

Thursday, October 15
11:00 PM PT | 1:00 PM CT | 2:00 PM ET

Register to join us live: https://na2.hubs.ly/H08mkyb0

Address

4340 Stevens Creek Boulevard , Suite 275
San Jose, CA
95129

Website

http://www.infinx.com/

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