09/06/2026
Practice Administrator โ Specialist Paediatric Clinic
Happy Kids Paediatrics โ Melbourne (Full-Time)
We are seeking a highly capable and proactive Practice Administrator to join our specialist paediatric clinic in Melbourne.
This is the primary administrative role in a small, calm, and well-organised clinical environment. The role requires someone who is confident working independently, takes ownership of day-to-day operations, and ensures the smooth running of the practice without constant direction.
Minimum Requirements
* At least 2 yearsโ experience in a medical reception, specialist clinic, or similar administrative role
* Excellent written and spoken English
* Strong interpersonal and communication skills, especially with families under stress
* High level of reliability, attention to detail, and follow-through
* Proficiency in Microsoft Office, Google Workspace, and Canva
* Strong computer literacy and ability to learn practice management systems quickly
Key Responsibilities
* Front desk reception and patient communication
* Appointment scheduling and diary coordination
* Managing enquiries, phone calls, and correspondence
* Processing patient documentation and maintaining records
* Supporting smooth day-to-day clinical operations
* Maintaining a professional, safe, and welcoming environment for patients and families
* Performing routine environmental oversight, including ensuring consultation rooms, waiting areas, and patient facilities are clean, tidy, and fully usable between scheduled cleaning services
* Managing administrative tasks with independence, accuracy, and appropriate prioritisation
* Following practice policies and escalating only when clinically or operationally appropriate
We Are Looking For Someone Who
* Takes full ownership of their work and follows tasks through without reminders
* Can prioritise effectively and manage competing demands calmly
* Uses initiative and problem-solving before escalating issues
* Communicates clearly, respectfully, and confidently with patients and families
* Maintains professional boundaries while delivering excellent service
* Notices what needs to be done and acts without waiting for instruction
* Values accuracy, accountability, and consistency in a clinical environment
About the Role
This is a hands-on, independent role in a small specialist paediatric clinic. You will be the key administrative presence in the practice on most days and play an important role in ensuring a smooth experience for patients, families, and clinicians.
If you are a responsible, solutions-focused professional who enjoys working in a calm but dynamic healthcare environment, we would love to hear from you.
Please submit your CV and a brief cover letter outlining your relevant experience.
