Prime Practice

Arthur St Dental, what an incredible team!
We kicked off our "Team Workshop DISC Advantage" 2026, which brought even greater cohesion to an already strong practice, and it was a pleasure to be part of a day filled with insight, meaningful challenge, and genuine enjoyment - shall we dare say! Thank you for having us.

A special congratulations to Dr Justin and the team, who received the inaugural award of its kind in recognition of their long-term commitment to personal and practice growth. Their journey from a team of 5 to a team of 17 is a remarkable reflection of dedication, leadership, and progress.

We love to be part of your journey!

The second half of the year often arrives faster than we expect.
Before the calendar fills up again, take 20 minutes to pause and reflect on what's really happening inside your practice.

✔ What's working well?
✔ Where is pressure building?
✔ Are your team and systems supporting growth?
✔ Have your original goals drifted into the background?

Our free Mid-Year Reflection Workbook for Dental Practices provides practical prompts to help practice owners, leaders, and associates gain clarity before the year accelerates.

Download your copy today and reset your focus for the months ahead:
https://bit.ly/4dM3zVn

Meet a recent cohort of Primespeak Alumni 👋

A group of clinicians who stepped out of a busy clinical day to invest in themselves, diving into a neuroscience-backed communication toolkit and walking away with a completely fresh perspective on patient conversations.

Ready to experience it for yourself? Primespeak sessions are still open (with early bird pricing available for selected dates):

• June 24 – Brisbane (SOLD OUT)
• June 25 – Brisbane
• August 12 – Adelaide
• August 13 – Adelaide (SOLD OUT)
• September 3 – Perth
• October 13 – Wellington
• October 14 – Auckland
• October 22 – Sydney
• October 28 – Melbourne
• November 19 – Brisbane

Tickets sell fast. Secure yours here: https://bit.ly/4w4JCkZ

We’d love to welcome you in!

Primespeak workshops are selling in record time, BUT new dates have just been released!

Join the community of dentists, OHTs, dental assistants, and front office teams who use Primespeak - the gold standard for dental communication.

Grounded in neuroscience and designed for clinicians and their teams, Primespeak helps practices:
elevate patient communication
enhance the patient experience
build stronger long-term loyalty and treatment acceptance

It’s practical, thought-provoking, and immediately applicable in practice.

🎟️These seats go fast. Secure your spot today.
Early bird still available for selected session.

Tickets here - https://bit.ly/4dxYVu7

Growth can feel like the obvious next step when the schedule is constantly full.

But in our experience working with dental practices, sustainable growth is usually less about how busy the practice feels, and more about how stable the business operates underneath the pressure.

Before adding more chairs, extending hours, or opening another location, it is worth asking:
Will growth actually make the practice easier to run… or harder?

In our latest blog, we share the operational signs a practice is genuinely ready to grow, and the challenges expansion can sometimes expose.

Read the full blog here: https://bit.ly/4txzVsP

We often talk about the patient experience, but what does it take for that experience to actually land? It goes beyond a friendly greeting at the front desk; it’s rooted in the warmth and trust your team builds before a patient even sits in the chair.

In this Dental Garden Podcast conversation, Dr Frances Ershad speaks with Prime Practice’s Daleen Kupsch about cultivating a culture that makes patients feel truly seen and supported.

Watch the video: https://bit.ly/4vgxZHj

Days like this are why we love what we do. With the incredible team at Goulburn Valley Dental Group - already great, and still choosing to grow together through courageous conversations.

Honest, a little uncomfortable, and so worthwhile 😊

Grateful to be part of the journey. And a big thank you to Maya Carson for guiding such a meaningful day!