23/09/2026
💧 WINDOW PAL – REGULAR WINDOW CLEANING SERVICE 💧
To keep my round running reliably and fairly for everyone, I thought it would be useful to have my regular service agreement clearly set out in one place.
If you are a Window Pal regular customer, the following applies:
🔹 CLEANING FREQUENCY
Regular window cleans are carried out approximately every 4-5 weeks. (Monthly)
An 8-weekly service may be available by prior agreement, depending on availability and the number of 8-weekly customers I can accommodate within a particular area/round. 8 weeks will be charged at an additional cost to your already agreed monthly price
🔹 COURTESY NOTIFICATION
I will normally send a text message the evening before your clean. Customers that require front only cleans won’t require a text the night before .
This is a courtesy reminder that your regular clean is due, rather than an appointment requiring confirmation. You do not need to be at home for your windows to be cleaned.
🔹 ACCESS TO YOUR PROPERTY
Where access to the rear or side of your property is required, it is the customer’s responsibility to ensure gates are unlocked and access is available.
If I attend as scheduled and cannot complete part of the clean because access has not been provided, the normal full charge will apply, as the appointment, travelling time and space on my round have already been allocated to your property.
🔹 HOLIDAYS & PLANNED ABSENCE
If you know you are going to be away and this will affect access to your property, please give me reasonable advance notice.
Where possible, I will work with you to rearrange your clean to another suitable day.
Notification the evening before, or after receiving my courtesy reminder, is normally too late to reorganise my round and does not automatically cancel your scheduled clean.
If rear access is unavailable because you are away, a front-only clean will be carried out at a reduced price, if rear access isn’t made available because you are away and I’ve not been informed and you have only notified me evening before then I will clean what I can and full price will be charged .
A little advance communication is all I ask. 👍
🔹 SKIPPING REGULAR CLEANS
By joining Window Pal, you are reserving an ongoing regular place on my round. For this reason, scheduled cleans cannot routinely be skipped simply because a clean isn’t required or convenient that month.
I completely understand that genuine circumstances sometimes arise, such as scaffolding, building work, landscaping, emergencies or other situations that prevent the normal clean from taking place.
Where possible, please give me reasonable advance notice so that alternative arrangements can be made.
🔹 PAYMENT
Window Pal operates on same-day payment terms.
Payment is due on the day your window clean is completed, whether you are at home, at work or away.
Please ensure payment is made promptly once your clean has been carried out.
🔹 WEATHER
Window cleaning can normally continue safely in light or moderate rain using my pure-water cleaning system.
In the event of severe weather, high winds, unsafe conditions or circumstances that prevent me from working safely, I will rearrange your clean where necessary.
🔹 CANCELLING YOUR REGULAR SERVICE
There is no long-term contract with Window Pal.
If you decide you no longer require regular window cleaning, simply let me know and I will remove your property from my round. Any outstanding balance will remain payable.
💙 WHAT YOU CAN EXPECT FROM ME
In return, you can expect a reliable, professional and friendly service, good communication regarding significant delays or changes, respect for your property and a consistently high standard of work.
These simple arrangements allow me to plan my working schedule properly and provide a reliable service to all of my customers.
Thank you for your understanding, your cooperation and for supporting a small independent local business.
💧 WINDOW PAL
Pure Water Cleaning Solutions
