17/09/2026
I've been eating out a lot recently.
And I'll be honest, I have a proper love/hate relationship with it.
I LOVE food.
I'll eat just about anything.
BUT...
If you serve me something I could've made better myself at home, I'm fuming. 😂
And if the service is s**t, it drives me mad.
I used to be a waiter myself and I know how much good service can make or break someone's entire experience.
See, if you're going to do something...
Just do it well.
Or at the very least, do it to the standard your prices demand.
I went somewhere about 20 minutes from me a few weeks ago and they managed to butcher poached eggs and avocado on toast.
Come on.
It's a staple fu***ng meal a blind donkey could make in his sleep. 😂
The funny thing is, I'm not remotely a gourmet snob.
One of my favourite places in Penrith is a completely down-to-earth café.
Nothing fancy.
Reasonably priced.
Good portions.
Good food.
Good service.
It does EXACTLY what it says on the tin.
And I've realised that's probably why I like it so much.
Because it's pretty much my philosophy with Project Silverback.
I'm not trying to make online coaching unnecessarily fancy so I can stick another zero on the price.
We have skills.
We have experience.
We have systems that work.
We give people access to them at a price that doesn't break the bank.
And then our job is very simple...
Deliver what we said we'd deliver.
Preferably a little bit more.
That's what creates happy customers.
That's what creates referrals.
That's what keeps people around.
Whether you're selling online coaching or a jacket potato...
The principle is exactly the same.
Set an expectation.
Then fu***ng deliver on it.
Your customer is happy.
You're happy.
Everybody wins.
P.s last call for the 10 day shred challenge starting on Monday with me & my team.
P.S. Last call for our 10 Day Shred Challenge starting Monday with me & my team.
If the summer holidays have left you carrying a little more paunch than you arrived with and you're ready to get your s**t back together...
Holla at your boy for the link 🔗