26/09/2026
🏍️ A little reminder about CBT bookings 🏍️
We really do understand that things happen and sometimes you can’t make your appointment. But please, please let us know as soon as you know you can’t attend.
When someone books a CBT, we have an instructor booked and ready for them. Our instructors are self-employed, so when a student simply doesn’t turn up, that instructor has turned up for work, set aside that time and doesn’t get paid for that slot.
It also affects us as a small business. That appointment could have been given to another student, but when we get a no-show without any notice, it's usually too late to fill the space. That means lost income for both the instructor and the business.
We don't want anyone to feel bad if something genuinely happens — just pick up the phone and let us know. Even a few hours' notice can sometimes mean we can offer the space to somebody else.
📞 Looking for a last-minute CBT?
It's always worth giving us a ring early in the morning (around 840am or 940am) and you may be able to get in that day. If we have a cancellation i normally go through the diary and contact people to see if they’d like to get in any earlier.
So if you can't make your CBT, please don't just not turn up. Give us a call. It takes a couple of minutes and could mean we can give your appointment to someone else who is desperate to get on a bike.
We really appreciate everyone who turns up, communicates with us and understands that behind every booking are self-employed instructors and a small business trying to keep the wheels turning.🏍️
Thanks for your understanding and support.
Jen
