24/09/2026
HIGH CARE | HIGH STANDARDS
Reflecting on how you lead.
The best way I can describe my leadership style is high support, high accountability. I’ve never naturally been the type of leader who wants a big divide between myself and the team. I like being close to my team and building genuine relationships with the people I work with.
I want to understand them, invest in their development, enjoy the journey together and create an environment where people know they’re valued and supported. But that closeness also comes with high standards.
If something isn’t right, I’ll address it. If someone needs challenging, I’ll challenge them. If a difficult conversation needs having, I won’t avoid it just because we’re close.
I actually think the relationship makes those conversations easier. When there’s genuine mutual respect, people understand that accountability isn’t an attack. They know you want them to succeed and understand the bigger picture, the standards of the organisation and what you’re all trying to build together.
That’s probably where the transformational leadership side comes in. I don’t just want people to work for my businesses; I want to develop them, give them responsibility and help them become better coaches, baristas, leaders and people.
Something I’ve taken from my time in the Army is the importance of making sure people understand the operation and your intent. Develop them, trust them and give them responsibility and freedom to operate, while maintaining standards and accountability.
I’ve tried being more distant and more formal because sometimes you think that’s what a “boss” is supposed to look like. It just doesn’t come naturally to me.
My natural style is much closer to high care, high standards.
Support people without becoming soft on standards. Demand a lot from people while giving them the support to achieve it. Be close enough that they know you genuinely care, but strong enough to have the difficult conversation when it’s needed.
For me, the relationship and the accountability can exist together — and I think they’re stronger because of each other.